Badar Waseem Bhatti

Experience

• 

  Abacus

  Oct 2010 - Mar 2011

  Customer Service Representative
• 

  Ibex

  Dec 2012 - Feb 2014

  I was responsible for ensuring and exceeding quality of the consumer service and care being provided by the sales executives in order to meet the standards put forth by the client. Primary job was to monitor the records and highlight the errors or any fraudulent practice being carried out. ReportingCalibration/MeetingsCoaching and Training Providing action plans & Areas of focusTo meet and exceed all other established quality benchmarks based on consumer feedback surveyWorked closely with Consumer services management as well as with internal ConsumersEnsure compliance with all company policies, procedures and practicesMonitoring the records and highlighting any fraudulent practices being carried out to bypass the system. Show less

  • Business Development Executive

    Apr 2011 - Feb 2014

  • Quality Assurance Engineer

    Dec 2012 - Jun 2013
• 

  Rocket Internet SE

  Jun 2014 - Dec 2014

  Search Engine Marketing Specialist ClickBus

  Lead SEM Channel for Pakistan & Philippine marketsResponsible for the achievement of sales, costs and profitability targetsCreation of SEM campaigns, optimization of ads, keyword mix and ranking of search results opportunitiesUse of highly analytical approach on the identification of sales increase potential and business opportunitiesConduct cross-functional assessments and projects with IT search engine optimization, business intelligence and conversion teamsDevelopment of analytical tools to support decision making processesOnline investment decision and responsibility to ensure high ROIDevelopment of online marketing strategy in order to drive quality traffic, ensuring high conversion and customer acquisitionEvaluating the overall performance of the platform on weekly basis Studying consumer behavior and giving input on improving the overall user experienceSupport SEM operations for Indonesia & Thailand Show less

• 

  Wakhra Studios

  Feb 2016 - May 2016

  Account Manager
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  Foodpanda

  Jun 2016 - now

  • Head of Account Management

    Oct 2023 - now

  • Regional Manager - Central

    Apr 2021 - Sept 2023

  • Regional Manager - Lahore

    Mar 2020 - Apr 2021

  • Senior City Manager - Lahore

    Sept 2019 - Mar 2020

  • City Manager - Lahore

    Apr 2017 - Aug 2019

  • Account Manager

    Jun 2016 - Mar 2017