Dylan Hoang

Experience

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  Ding Tea

  Aug 2020 - Jun 2023

  Shift Lead

  • Facilitated a 4-person team each shift to provide customers their orders in a timely fashion• Managed interactions with consumers ensuring active responses 70% customer feedback reception• Improved production output by 60% during large bulk catering services using batch processing methods

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  PPG

  Jun 2022 - Aug 2022

  Manufacturing Intern

  • Assured quality control, reviewed travelers, and validated First Article inspections by conducting process audits and standardization procedures using Six Sigma • Built an inventory management tracking system for upcoming tool calibrations in Visual Basic in Excel that produced timely inspections 88% of the time for small ten-member QA team

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  The University of Texas at Arlington

  Aug 2022 - Dec 2022

  Mathematics Tutor

  • Coordinated two group sessions of eight students weekly and developed study plans to demonstrate complex concepts using peer-led collaboration learning structure• Mentored students externally outside of required role at times with 5 students leaving satisfactory feedback at end of term

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  DART (Dallas Area Rapid Transit)

  Jun 2023 - Aug 2023

  Rail Development Intern

  • Created Standard Operating Procedures (SOP) documents to ensure adherence to regulatory guidelines and efficiency in startup procedures for future related projects• Verify takeoff quantities of private bid construction plans of upcoming railway projects to hold contracting teams accountable to a minimum of 65% validity for approval

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  Piranha Killer Ramen

  Nov 2023 - Jun 2024

  Host

  • Managed interaction and food handling of takeout/call-in/delivery orders between restaurant and customers in a timely manner during lunch rush hours• Facilitate appropriate flow of traffic into restaurant using communication skills in front-of-house and acute attention to performance of back-of-house system and service team•Juggled bussing responsibilities with service demands in fast-paced dining environment

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  Walmart

  Jun 2024 - Aug 2024

  Process Engineering Intern

  • Developed a tool to predict incoming work order volume using SQL and Tableau achieving projections with 70% accuracy on average• Participated in Continuous Improvement event alongside fellow engineers in the Supply Chain network from various DCs demonstrating 5S Methodology and Data Analysis and Visualization• Collaborated with operations leaders to create Process Flow Maps and present end-of-term project to regional Director of Engineering