Omar A. Rivera- Buzenberg MSC

Experience

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  Baker Tilly Hulse Belize

  Oct 2008 - Jun 2010

  Junior Accountant

  • Prepared and assured accuracy of financial reports for annual audits conducted by Atlantic Bank• Annual Audits to make sure that the procedures are being followed by various departments• Involved with annual fixed asset count of the statutory body and prepared a detailed report of inventory for The Belize Health Agriculture Authority that was worth 1.3 Million dollars

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  JB'S DELI, INC.

  Aug 2010 - Jan 2017

  Supervisor

  • Oversee store operations; supervise, motivate and train 2 full-time employees • Designated team lead to coordinate and execute annual 300 person dessert crawl • Assist with preparation and organization of products for neighborhood festivals to market business to 4,000-6,000 attendees • Prepare food stations for service, assist customers with any requests, and provide a quality dining experience

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  Marriott International

  Jan 2016 - Nov 2021

  • Utilized sales strategies to build relationships and book over 110% ($ 29.6 million) of the year-to-date goal 2019. • Address customer inquiries by establishing rapport, gathering information about their budget, and researching solutions to ensure the business relationship is mutually beneficial. • Align customer preferences with brand needs and actively up-sell each business opportunity to maximize revenues and drive customer loyalty. • Verify that business is turned over properly and timely for quality service delivery.• Maintain a positive attitude and enthusiasm throughout each customer interaction to build long-lasting business relationships and inspire customers to continue utilizing Marriott International. • Collaborate with other sales channels to verify that sales efforts are coordinated, complementary, and not duplicative. Show less • Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. • Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. • Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. • Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. • Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. • Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. • Notify Loss Prevention/Security of any guest reports of theft. Show less

  • Regional Sales Manager | 13 Hotels Select and Full Service Marriott Brands

    May 2017 - Nov 2021

  • Guest Service Representative

    Jan 2016 - May 2017
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  Staples

  Nov 2020 - Mar 2021

  B2B Sales Consultant
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  Randstad

  Mar 2021 - Oct 2021

  Staffing Manager
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  Aimbridge Hospitality

  Nov 2021 - Mar 2023

  • Area Sales Manager Hyatt Place Hyatt House

    Apr 2022 - Mar 2023

  • Group Sales Manager

    Nov 2021 - Apr 2022
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  Sonesta Hotels

  Mar 2023 - Nov 2023

  Senior Area Sales Manager
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  National Hospitality Services

  Dec 2023 - now

  Director of Sales -Sheraton Northbrook