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Maria Rosa Fernando

Maria Rosa Fernando

Team Leader

Followers of Maria Rosa Fernando163 followers
location of Maria Rosa FernandoParañaque City, NCR (Región de la Capital Nacional), Filipinas

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  • Timeline

  • About me

    Manager, Customer Identification Program Quality|Compliance|KYC|AML Awarded with Merit ICA International Advanced Certificate in Anti Money Laundering from International Compliance Association

  • Education

    • College of the Holy Spirit

      -
      Bachelor of Science (BS) Nutrition and Dietetics

    • De La Salle University

      -
      Master of Science (MS) Industrial Organizational Psychology Psychology 3.392 out of a possible score of 4.0

  • Experience

    • APAC Customer Services, Inc.

      Sept 2006 - Jun 2010
      Team Leader

      Handled Publishing and Health Insurance accounts

    • Bank of America Continuum Phil. Inc.

      Jan 2011 - Oct 2014
      Front Line Manager

      Handled US Mortgage and UK Credit Card Insurance Complaints Handling

    • HSBC Data Processing Phil

      Oct 2014 - Mar 2019
      Manager for Operations, KYC

    • PayPal Philippines Inc

      Mar 2019 - now

      • Group Leader, Customer Identification Program

        Jan 2023 - now

      • Senior Team Leader, Customer Identification Program

        Mar 2019 - Jan 2023

  • Licenses & Certifications

    • Six Sigma Yellow Belt

      Bank of America, HSBC

    • ICA International Advance Certificate in AML

      International Compliance Association

  • Honors & Awards

    • Awarded to Maria Rosa Fernando
      Values Ambassador PayPal Philippines mar 2023
    • Awarded to Maria Rosa Fernando
      Customer Identity Ambassador PayPal Philippines mar 2022
    • Awarded to Maria Rosa Fernando
      Leadership Ambassador PayPal Philippines jul 2021
    • Awarded to Maria Rosa Fernando
      Leadership Ambassador PayPal Philippines ene 2021
    • Awarded to Maria Rosa Fernando
      Leadership Ambassador PayPal Philippines sept 2019 Awarded by PayPal as a Spot Awardee on September 2019
    • Awarded to Maria Rosa Fernando
      Leadership Ambassador PayPal Philippines, Inc ago 2019 Awarded Leadership Ambassador Spot Awardee by the Process (CIP) in Q3 2019
    • Awarded to Maria Rosa Fernando
      ICA AML Certified International Compliance Association feb 2017 Awarded with Merit ICA International Advanced Certificate in Anti Money Laundering from International Compliance Association, February 2017
    • Awarded to Maria Rosa Fernando
      Certificate for Selection and Recruitment HSBC Data Processing Philippines jun 2016 Received Certification for Selection and Recruitment
    • Awarded to Maria Rosa Fernando
      Yellow Belt Certification - jun 2016 Completed a Yellow Belt Project on June 27, 2016 KYC APAC Systems Optimization Project that resulted to 40.77% cost reduction or $225,124 saves
    • Awarded to Maria Rosa Fernando
      Yellow Belt Project HSBC Data Processing Phil jun 2016 Completed a Yellow Belt Project on June 27, 2016 KYC APAC Systems Optimization Project that resulted to 40.77% cost reduction or $225,124 saves
    • Awarded to Maria Rosa Fernando
      High Team Productivity HSBC Data Processing Phil mar 2016 Recognized for team’s high Productivity, March 2016
    • Awarded to Maria Rosa Fernando
      Ranked #3 in Quality HSBC Data Processing Phil jun 2015 January- June 2015 Ranked 3 out of 13 Managers in Quality- 99.01% Quality against 96% Target
    • Awarded to Maria Rosa Fernando
      Commendation from Business Partner HSBC Data Processing Phil mar 2015 Received two commendations from UK Business partners for a timely turnaround of FATCA classification
    • Awarded to Maria Rosa Fernando
      Gold Award Bank of America Continuum Phil. Inc. sept 2014 Ranked #1 out of 4 FLMs in Scorecard YTD
    • Awarded to Maria Rosa Fernando
      JDI certification on August 2014 Bank of America Continuum Phil. Inc. ago 2014 Productivity Validation tool that reduced time spent in checking and matching entries of associates in time trackers by eliminating manual method.
    • Awarded to Maria Rosa Fernando
      Silver Award Bank of America Continuum Phil. Inc. jun 2014 Awarded on June 12, 2014 for ranking number 1 in FLM Scorecard in Q2 2014
    • Awarded to Maria Rosa Fernando
      Silver award Bank of America Continuum Phil Inc abr 2014 Awarded on April 28, 2014 Young Professional Network in leading the Biggest Loser Event
    • Awarded to Maria Rosa Fernando
      Bronze Award Bank of America Continuum Phil Inc jul 2013 Awarded on July 27, 2013 given by Young Professional Network in managing Sports Events
    • Awarded to Maria Rosa Fernando
      Certificate of Appreciation Bank of America Continuum Phil Inc dic 2012 Awarded on December 10, 2012 for Employee Engagement Aspire: Share your Blessings, A Mind-Moving Gift of Learning for Haven for Children
    • Awarded to Maria Rosa Fernando
      Platinum Award Bank of America Continuum Phil Inc dic 2012 Awarded on December 26, 2012 for gaining the highest Quality across all FLMs, with an average of 99.98% in 2012
    • Awarded to Maria Rosa Fernando
      Silver Award Bank of America Continuum Phil Inc dic 2011 Awarded on December 20, 2011 for JDI certification. Productivity Enhancement through Z Score Improvement for LPH of DP Doc Investor Certification which improved the Z score of team's productivity
    • Awarded to Maria Rosa Fernando
      Certified on Best Practice Replication Bank of America Continuum Phil Inc sept 2011 Completed and Certified on September 29, 2011 on BPR which enhanced Productivity
    • Awarded to Maria Rosa Fernando
      Silver Award Bank of America Continuum Phil Inc jul 2011 Awarded on July 11, 2011 by LOB Investor Certification for consistently hitting internal and external Accuracy and Loans per Hour from March to June 2011
    • Awarded to Maria Rosa Fernando
      Gold Award Bank of America Continuum Phil Inc Awarded on March 24, 2014 given by the Line of Business (Europe Card Services, Customer Advocate Office) for driving Quality and Productivity
    • Awarded to Maria Rosa Fernando
      Leadership Ambassador CIP, PayPal Philippines Awarded by PayPal as a Spot Awardee on September 2019