Benny D.

Experience

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  I-TechCity

  Jan 2012 - Jul 2017

  • Interact with wide range of customers and technical issues through email, phone and onsite support• Troubleshooting Windows PC based network, software and hardware. eg: SCCM, VPN, DNS, Lync, Outlook, Inmatrix, Coin, Iress, MacAfee Encryption• Setup peripherals like printers, Projectors, AV equipment, docking stations.• Mobile Device Network Setting & Configuration• Read and analysis application logs to resolve problem• Report critical issues to top management• Install/Decommission/Relocation rack Servers in Datacenters• Work with teams for projects: First Day support, SOE rollout, Project runway • Work individually to support technical issues at CBA branches• Provide after-hours emergency support.• Team lead a group of 4-8 to do support tasks at CBA sites Show less • Support software distribution, user management system in the field, involved in enterprise-wide deployment projects and planning• Reimage enterprise system with Ghost image to User/DEV/TEST domain• Deploy/Monitor/Update machine applications with HP Automation tool• Troubleshooting user accounts/machine assigned apps/domain/group policy with Active Directory Management Tool and update status to SharePoint• Program and Maintain vbs scripts to optimize the automation process to batch application installation, updates, patches etc.• Virtual support using Remote Desktop Manager Tool• Maintain hardware and software Asset Management Database• Delivered 10,000+ pre-build and setup computers to CBA by a group of 3.• Manage with third party vendor for hardware collection and delivery• Windows Server 2012 OS Installation and Configuration (Phase 1: ILO, array, partitions configuration) Show less

  • IT Support Engineer

    May 2011 - Jul 2017

  • Field Support Engineer

    Jan 2012 - Jan 2014
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  Opus Group

  Jan 2017 - Jan 2019

  .NET Developer

  • Utilise established development tools, guidelines and conventions including but not limited to Visual Studio,• ASP.NET, SQL Server, HTML, CSS, JavaScript, and C#/VB.NET• Create and deliver data-driven reports• Design, code and test new Windows and web software applications• Enhance existing systems by analysing business objectives, preparing an action plan and identifying areas for modification and improvement• Maintain existing software systems by identifying and correcting software defects• Investigate and develop skills in new technologies• Create technical specifications and test plans• Create new and extend existing operational documentation• Consult closely with development manager and site operations Show less

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  AJK Outfitters

  Jan 2019 - Jan 2021

  Business System & IT Support

  Provides ongoing assistance for, day to day business systems support, and analyzing, developing and maintaining IT intranet and other IT-based systems within the organization's overall activities.The position's main objectives are to provide support and enhancement within the business, with the entry, maintenance, and development of business and IT systems, and to improve workflow within the operation, and build stability and data integrity of the systems. • Help to ensure business systems and eCommerce information remains up to date & is optimized to meet the needs of the external target markets.• Ability to facilitate over the phone or online workshops and discussion sessions, and manage feedback loop.• Identify & provide assistance to modifications and releases to e-commerce systems• Supporting and upgrading of both internal and external software applications• Assisting in the creation and maintenance of business systems documentation.• Assisting with business system issues that might require solutions and problem-solving.• Liaising regularly with management to identify their requirements;• Detailing business system applications and specifications;• Designing graphics, animations and manipulating digital photographs;• Editing content, debugging code and re-designing various business system;• Continual professional development to keep up to date with new software developments. Show less

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  Sydney Catholic Schools

  Jan 2022 - now

  ICT Service officer (IT & Systems Integration)

  • Promote and abide by Sydney Catholic Schools values of empathy, curiosity, excellence, collaboration and truth• Provide on-site and remote support and service to staff and students across multiple schools• Responding to ICT support requests and incidents logged through the online ICT Service Now Platform• Obtaining quotations on hardware, assets and software as required through SCS Sydney approved suppliers• Managing a strict backup schedule and ensuring adherence to offsite backup procedures• Participating in the deployment of various ICT projects, driven by the school's strategic plan• Contribute in the assessment of schools network and the production of reports/recommendations• ICT asset management (CMDB) – including the planning and implementation of asset decommissioning in the fifth year and replacement where possible• Servicing of ICT hardware and software including the configuration of new machines, maintenance of Windows 2022 servers/laptops, printers, data network, classroom audiovisual, and IT systems issues in accordance with Service Level Agreements.. Show less