Kavita Sharma

Experience

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  VFS Global

  Feb 2012 - Jun 2017

  OPERATIONAL OFFICER

  Greeted guests professionally and courteously to cultivatewelcoming atmosphere while making safety top priority.Examining passports and visas, collecting statisticsGathered information, identified and implemented resolution,planned follow-up and logged and filed incident report tosuccessfully manage complaints.Ensure that all of the information provided by the client isaccurate and correct, preparing and checking all legaldocuments.Responded quickly to emergency situations to assess and deflectissues. Show less

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  Abhinav Immigration Services Pvt. Ltd.

  Jul 2017 - Jun 2019

  Process Executive

  Responsible for providing the client with advice and guidance onhow best to obtain required documentation to migrateinternationally and how to complete this process smoothly.Evaluated ongoing PR processes for possible enhancements andbeneficial changes to best practices.Coordinated multi-team process initialization, reducing allassociated redundancies and dependencies, facilitate speedyprocessing of paperwork.Prepare all fee quotes and any information required by clients,colleagues or authorities.Answered telephone or online requests and completedinteractions quickly to meet productivity goals.Managed paper and electronic filing systems by routing variousdocuments, taking messages and managing incoming andoutgoing mail.Work within strict timelines and communicate with authorities,resolved or escalated issues to management personnel to satisfycustomers.Improved customer service rating by 100 % by training newemployees on proper phone handling techniques.Assisted coworkers and staff members with special tasks on dailybasis.Wrote and submitted reports such as Daily Task report andUpdate data of all clients in CRM. Show less

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  Nationwide Immigration Services

  Nov 2019 - Apr 2022

  Case Manager (Consultant for Canada PR)

  Communicated with clients and collected collecting statistics toresearch cases and Examining passports and visas, preparedocuments as per the requirements .Oversee all aspects of the Visa and Immigration Service, ensuringthat the process runs smoothly.Responsible of all Immigration issues and operations, remainingup to date with any changes to legislation.Interview all clients and deal with all applications face to faceand by post to ensure that the client is suitable.Drove continuous improvement in day-to-day process andtransformation initiatives that resulted in Impactful evolution.Explained available courses of action and possible repercussionsof cases to clients. Questioned and cross-examined witnessesthroughout course of trials. Show less

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  Visas Avenue

  Apr 2022 - now

  Case Manager

  specialization in Canada PR, Sweden Resident permit , Portugal Job seeker Visas , Tourist visas for Canada USA, Dubai , UK