Hasan Berk

Experience

• 

  Irish Country Meats

  Jan 2018 - Feb 2018

  Information Technology Assistant

  Working with other technicians to fix production machinery on demand in the case of an emergency. Made RG45 cables to ensure all staff computers are connected to the LAN. Wiring and setting up CCTV around the factory. Sorting information files and ensuring server area is running properly and air conditioning systems are in check.

• 

  Centra

  Oct 2020 - Jun 2022

  Retail Assistant

  Confidently managed EPOS Systems in a busy retail store, handling various transactions, including the processing of refunds, returns, exchanges, as well as cash and card payments. Managed store stock skillfully, to ensure the highest quality of goods are available to the customer.

• 

  MTech Mobility

  Jul 2022 - now

  Help Desk Support Specialist

  ● Duties include providing IT Support to a list of corporations, such as Sonim Technologies, Delta Airlines and Home Depot. ● Troubleshooting and diagnosing both software/hardware remotely, and taking necessary actions.● Documentation and case management.● Experience in Salesforce, Office, AirWatch and phone system support.● Experience in troubleshooting both Android/iOS devices, as well as PCs/Macs/Tablets.

• 

  WP Engine

  Jan 2023 - Sept 2023

  Software Engineer Intern

  Completed an 8 month internship where I worked on maintaining and improving the infrastructure behind a headless hosting platform.