Experience

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  Escuela de bellas artes del municipio de bayamón

  Jan 2011 - Jan 2018

  Actress

  Workshops that teach you the ability of dealing with the public bringing them different dramatic pieces to various places and schools in the community.

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  Cec entertainment

  May 2018 - Apr 2020

  Showroom cast member

  Showroom hostess. Hosts birthday parties and group activities at the restaurant. Sometimes takes the cashier position and gives an excellent customer service to every guest.

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  Starbucks

  Jan 2019 - now

  Dynamic and results-driven Store Manager with expertise in leading high-performance teams, optimizing operations, and delivering exceptional customer experiences in a fast-paced environment. Adept at driving sales growth, managing budgets, and ensuring compliance with company standards and policies. Strong leadership in talent development, team motivation, and fostering a positive workplace culture aligned with Starbucks’ mission and values.Key Responsibilities: • Lead and develop a team to provide outstanding customer service and operational excellence. • Drive store sales, profitability, and performance metrics through effective execution of business strategies. • Manage inventory, ordering, and financial controls to ensure cost efficiency and waste reduction. • Recruit, train, and mentor partners to build a strong, engaged workforce. • Ensure compliance with Starbucks operational policies, health and safety regulations, and brand standards. • Cultivate a welcoming and inclusive store environment that reflects Starbucks’ commitment to community and diversity. • Analyze financial reports and implement strategies for continuous improvement in sales and service.Key Skills: • Team Leadership & Coaching • Sales & Revenue Growth • Customer Experience Management • Operational Efficiency • Financial & Budget Management • Inventory & Supply Chain Management • Conflict Resolution & Problem-Solving • Compliance & Safety Standards Show less Dedicated and customer-focused Shift Supervisor with experience leading teams in a fast-paced, high-volume environment. Passionate about fostering a culture of coffee knowledge, teamwork, and exceptional customer service. Skilled in coordinating store operations, mentoring partners, and ensuring adherence to Starbucks’ quality and service standards.Key Responsibilities: • Lead and support partners during shifts to ensure a seamless and positive customer experience. • Promote a strong coffee culture by educating partners and customers on Starbucks’ coffee offerings, brewing methods, and ethical sourcing. • Assist in training, coaching, and developing partners to enhance team performance and engagement. • Oversee store operations, including cash handling, inventory management, and compliance with safety and quality standards. • Monitor sales and operational goals, implementing strategies to improve efficiency and customer satisfaction. • Foster a welcoming, inclusive store environment that aligns with Starbucks’ mission and values. • Address customer concerns and resolve issues promptly to maintain service excellence.Key Skills: • Team Leadership & Coaching • Customer Service Excellence • Coffee Knowledge & Education • Operational Efficiency • Cash Handling & Inventory Management • Conflict Resolution & Problem-Solving • Compliance & Safety Standards Show less Enthusiastic and customer-oriented Barista with a passion for crafting high-quality beverages and creating a welcoming coffee experience. Skilled in fast-paced environments, delivering exceptional customer service, and promoting Starbucks’ coffee culture. Adept at teamwork, multitasking, and maintaining high standards of quality, cleanliness, and efficiency.Key Responsibilities: • Prepare and serve handcrafted beverages and food items according to Starbucks’ quality and presentation standards. • Provide friendly, personalized customer service while fostering connections and enhancing the Starbucks Experience. • Educate customers on Starbucks’ coffee offerings, brewing methods, and ethical sourcing practices. • Maintain a clean, organized, and welcoming store environment in compliance with safety and sanitation guidelines. • Collaborate with team members to ensure smooth store operations and efficient service during peak hours. • Handle cash transactions, process payments accurately, and follow cash management policies. • Uphold Starbucks’ mission and values by contributing to a positive and inclusive store atmosphere.Key Skills: • Customer Service & Engagement • Coffee Knowledge & Preparation • Teamwork & Collaboration • Multitasking & Efficiency • Cash Handling & POS Operation • Cleanliness & Safety Compliance • Communication & Problem-Solving-Certified Barista-Coffee Specialist-Barista Trainer-Coffee Master Show less

  • Store Manager

    Nov 2022 - now

  • Shift Supervisor

    Aug 2020 - Nov 2022

  • Barista

    Jan 2019 - Aug 2020