Experience

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  Saf medical training institute

  Aug 2007 - Aug 2009

  Simulation training officer simulation training officer

  Responsibilities: Designed, developed and trained military, healthcare, educational trainers and trainees (5K people) using medical simulation.Achievements:• Designed, developed and managed first ever Asia Pacific SAF Medical Simulation Workshop within 10 weeks, budget and exceeded beyond expectations.• Developed Emergency Medical Technician Course Instructional and curriculum within 10 weeks.• Brought Training Development Wing’s WITS ranking from last to first place within 2 months. Show less

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  Harvest care centre

  Nov 2011 - Apr 2012

  Programme executive

  Responsibilities: Active outreach to youths, families, seniors, lower income group within our society. Managed over 50 volunteers, designed, developed and set up volunteer services to meet various community needs.Achievements:• Established volunteering services through tutoring, sports, student care, service learning.• Successfully designed, developed and managed projects (volunteer tutor seminars, neighbourhood basketball program, health screening programs).

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  Mount alvernia hospital

  May 2012 - Mar 2013

  Business office executive

  Responsibilities: Managed front desk team (3 staff) and night shift team (5 staff) along with admin and operations of patient services.Achievements:• Customer support and quality assurance review for frontline patient services. This included training staff and steering troubled claims to successful payment completion.• Managed admission, registration, financial counseling, discharge, patient billing and collection, third-party payer relations, Medisave & insurance claims.• Trained and developed 8 staff weekly, through workforce-oriented career training programs across a variety of customer services, technical, business, allied health, and skilled trade topics. Show less

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  Farrer park hospital

  Jul 2013 - Feb 2015

  Business office executive

  Responsibilities: Managed a team of 20 employees, set up Farrer Park Hospital’s first ever Business Office and enhanced customer relationships (internal & external).Achievements:• Successfully managed projects on time and on budget (software development, acquisitions, hiring, inventory, banking, certifications, and compliance).• Designed, developed and trained 20 staff on effective and productive registrations and payment processes (audits checks on cashier collections, deposit collections and bill size estimations).• Designed and developed Instructional Design, trained and developed 20 staff weekly, towards excellent customer services, timeline and revenue margins. Show less

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  Tat hong training services

  May 2015 - Apr 2016

  Senior executive

  Responsibilities: Managed admin and operations of construction courses while managing sales and marketing of 8 courses.Achievements:• Increased sales by 30% ($50K) within 10 weeks through strategic brand awareness.• Brought in 240% (1.2K) new clientele relationships within 10 weeks.

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  Medidata solutions

  Oct 2016 - Apr 2017

  Proposal & contract developer

  Responsibilities: Priced products and services, drafted and amended statements of work, contracts in Asia Pacific.Achievements:• Increased contracts output by 50% while reducing time to market with each product and services.• Built quality clientele relationships within a short time, in clinical trials worldwide to advance clinical development.• Worked closely with various departments (sales, marketing, finance, legal and IT), to accelerate contracts into statements of work. Show less

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  Aspire! group

  Jul 2018 - Feb 2019

  Project manager

  Responsibilities: Plan and execute business development projects.Achievements:Plan, recruit and select candidates for manpower projects.Plan and conduct staff's induction and training program.Oversee and manage assigned staff and customers, maintain good communication, build good rapport, gain confidence and respect.Undertake roles in CSR projects, SQC/PD, HR awards, ISO, Workplace safety, Toastmasters club.

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  Singtel

  Oct 2021 - Sept 2022

  Citizen developer

  Responsibilities: Design and develop new applications with low-code tools (PowerApps, PowerAutomate, UiPath).Achievements:Collaborate with cross-functional teams to define, design, create, test and deliver the applications for functional Human Resource (HR) processes (e.g. Government Grants Duplicate Submission, Renewal Centre) to reach the best possible customer (e.g. People Development, People Operations) experience.