Experience

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  Ngs (australia)

  Feb 2004 - Mar 2005

  Project coordinator

  - Assessed The IT systems that were being used and how we could increase work efficiency in the given environment- Planned and implemented a Windows 2003 Terminal Services based network, with three remote sites- Implemented POS with Microsoft Retail Manger- Implemented MYOB Premier Enterprise and MYOB Powerpay- Trained Staff in new system usage- Developed 4 company websites which were hosted in house on a SBS 2003 server

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  Alternative networks

  Oct 2005 - Sept 2007

  Project coordinator

  - Primary contact for IP circuits pre-sales information, provisioning, implementation and go lives. Full project life cycle.- Circuits dealt with: ADSL, SDSL, Leased Line, Private Circuits, MPLS- Liaise with clients to confirm circuit use, bandwidths, circuit type, equipment setup and any special requirements needed. Have provided multiple circuits for clients running IPC systems.- Liaising with suppliers such as Easynet, Cable and Wireless, Verizon and COLT, confirming client requirements. Coordinate engineers throughout project life cycle.- Delivered projects consisting of both Voice and data products.- The voice system installs that I managed were Index, IP Office and Mitel.- Played a fundamental part to help setup the billing, ordering, cancellation and client management process for all the company IP clients. - Cleared up and integrated our merger company’s (ICB) Data network client base into our own database, assessing billing and data validity. - Raised any circuit cancellations with the relevant suppliers and inform clients of their cease dates Show less

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  Verizon business

  Oct 2007 - Aug 2010

  Global project manager

  Tasked with leading global projects for fortune 500 companies; notably RIM, Ford, Emerson, HP, IBM, Savvis, Viacom, HSBC, JP Morgan, and Bloomberg. Delivering and demonstrating strong business benefits was paramount. Remit included dealing with many different sub-products across EMEA and addressing issues and constraints, technical and regional.• Catalysed on-target delivery of multiple major projects that enabled customers to achieve their business goals; including implementation of data (WAN & LAN), voice, CPS and managed services to global sites. • Key driving force behind Verizon being voted supplier of choice by one of the largest accounts by reworking process and procedures to meet 100% SLA (increased by 60% once assigned) for monthly targets. • Pivotal in smooth running of key accounts; engaged by multiple teams (US, ASIAPAC, EMEA) to help manage escalation/urgent orders or provide a personal approach to senior customers. • Improved the tracking of global orders by teaming up with the global PMO to help implement an internal global order tracking tool into the EMEA region.• Successfully project managed the inaugural roll out of an aggregated VLAN tagging product across EMEA and helped build an internal process for order entry, project delivery and systems maintenance of the product.• Optimised global processes as Implementation Lead of the team bringing initiatives into the UK team and embedding positive change. • Enhanced customer experience by interconnecting Verizon order processes and delivery to customer processes and procedures, following customer process overhauls. Show less

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  Tata communications

  Aug 2010 - Sept 2018

  Handpicked to further strategic and operational business goals in the Americas region, in reflection of success in previous roles. Scope included project deployment, turning around underperforming projects, streamlining approaches and training delivery. • Deployed a trans-Pacific fibre cable for Google, a 7-month project consolidated into 3 months, consisting of 4 colo builds in 2 countries trans-Pacific cable run from US West coast to Japan, plus dry cable runs of about 187 miles.• Enabled standardised reporting, improved application usage and economies of repetition in the execution of projects within the Americas region by establishing the PMO in line with the other global regions. • Sped up customer exposure to the PM organisation by working extensively with sales teams on large bids and enabled a quick start to projects once contract awarded by collaborating with vendor management on pricing/services. • Turned around a Boeing project which had been red flagged; resolving process issues, deployment delays and issues with partners, as well as realigning customer expectations to deploy services into airports. Show less Undertook a variety of senior roles for TCL during this time across multiple business sectors. Cultivating and maintaining a positive rapport with C-level executives (TCL and Customer), project teams, and customers was critical.• Paved the way for major bid wins with Kenyan Airlines (US$3m) and AF-KLM ($30m); leading on pre-sales bidding and working with closely with global teams and 3rd party vendors to enhance product offering.• Secured a contract worth US$7m with Kuwait MOFA; collaborating with the account and sales teams on the bid and heading multiple customer presentations. • Programme Head for the AFKLM Airports delivery; overseeing both the customer network build and the ACN (Airport Connect Node) deployment in +60 airports across the Middle East, Asia and Africa Regions.• Spearheaded recruitment and establishment of a new MACD desk based in India; ensuring the right calibre of staff were onboarded to manage high-end customer transition, from project delivery phase to BAU mode.• Appointed Global Programme Director for the DNV-GL (US$25m, 8-month programme, leading 3 regional PMs): - deployed a fully managed hybrid network, firewall services, riverbed devices and Zscaller services for customer;- established a new working model to deploy global programmes to increase the quote to cash lead time;- implemented a new reporting matrix, for both internal senior stakeholders and customer, with Power BI. Show less Selected for a fast-paced role on a project, valued at US$80m, enabling Al Jazeera to connect news bureaus and remote offices around the world; from RFP stage to bespoke solutions development and conclusion of pre-sales process. Responsibility was held for coaching, motivating and matrix managing +30 internationally deployed team members.• Played an integral role in securing the contract; including requirements elicitation, assisting with the final RFP and SOW documents used to obtain third-party services that would underpin the deployment of the global programme. • Developed, documented and implemented processes for a first-of-its-kind multi-product (Nimbra, Imagine, Nevion, Riverbed, Cisco, Dedicated NOC) deployment within the business. • Built and sustained a team culture of high-performance across multiple internal and external teams; driving full alignment to deployment and support of the customer programme. • Successfully managed a complex tri-party relationship between Tata-Oredoo-Al Jazeera and responded to blockages, challenges and conflicting priorities. • Improved project/change management client relationship management processes through lessons learned and best practice implementation. • Enabled additional revenue generation by using a consultative management approach with the customer to help TCL upsell additional products. Show less Assigned to a programme worth US$50m for one of the biggest aviation companies in the world. Service delivery included MPLS network deployment across 350 global sites. Remit incorporated full regional project support and establishment of relationships with local vendors, customers and internal teams. The position required interaction with c-level executives.• Leveraged pre-sales outcomes by working closely with MECAA sales organisation at a pre-sales stage; supporting bid-management and providing standardised document formats to help respond to RFPs.• Handpicked as key spokesperson of the PMO in high profile customer bid presentations within the region and within the business for queries/discussions related to the aviation industry.• Established a standardised approach to governance and processes within high security sites to which the aviation companies are inherently associated. • Introduced a dedicated offshore customer support helpdesk for the aviation sector customer base; with supplier negotiation, staff recruitment/training (India, UK, UAE), process definition and deployment of supporting infrastructure.• Supported other project escalations within the MECAA region; taking responsibility and ownership of cases to point of resolution. Show less Primarily focused on deploying high visibility projects within region for Tata Platinum customers. Accountability was held for reporting to the VP of Operations EMEA; demonstrating that all projects were delivered to a high specification, with proactive risk management in place. The role operated as primary point of contact for escalations on high-profile EMEA project orders.• Primary influence behind successful delivery of multiple projects for major customers, such as Ciber, BNP Paribas, FL Smidth and Deutsche Bank, including managed/unmanaged MPLS rollouts, from 6 to 50 sites.• Deployed the complex EMEA Data Centre build for RICOH, which populated over 40% of Tata’s High Wycombe data centre. • Enabled better engagement of India-based resources by regional PM teams through establishment of a robust project management methodology. • Improved alignment of regional PM teams with customer requirements by undertaking a programme of development, working with account teams and customers.• Bridged the cultural and language gaps between customers and Tata support teams by working with offshore provisioning teams to relay project deliverables and secure commitment. Show less

  • Senior Manager - Complex Solutions

    Jul 2017 - Sept 2018

  • Senior Program Manager

    Feb 2016 - Jun 2017

  • PROGRAMME DIRECTOR (MECAA) - AL JAZEERA GLOBAL MEDIA CLOUD

    Mar 2015 - Feb 2016

  • SENIOR LEAD PROGRAMME MANAGER (MECAA) - EMIRATES GLOBAL OUTSTATION PROGRAMME

    Jun 2012 - Mar 2015

  • Programme Manager

    Aug 2010 - Jun 2012
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  Regent foods

  Oct 2018 - now

  Managment consultant
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  Sphere global solutions

  Mar 2019 - now

  Director
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  Sphere global ltd

  Apr 2019 - Mar 2020

  Program manager -vodafone

  My Role as a Programme Manager at Vodafone was to take charge of a customer programme to upgrade their existing LAN to a new SDLAN to 17 different sites across the UK. The customer is one of the Largest steel manufacturers in the UK. The Key benefits that were delivered to the customer for the programme were as follows:• Risk Reduction by removal of all End of Life infrastructure, ensuring full inventory and stock control. • Deployment of updated management & monitoring tools to deliver enhanced capacity management and troubleshooting• Ensure we identified and Removed a number of single points of failure from the network infrastructure to improve service availability • The project teams worked closely with the customer and their business teams to enable a smooth migration to SD-LAN capability via use of Cisco SDA compliant infrastructure Show less