Experience

• 

  Accenture

  Apr 2010 - Nov 2020

  Responsible for the design, build and implementation of Splunk web applications. Security andserver logs ingestion to Splunk for data collection and analysis. Creation of Splunk apps to parseand normalize data. Install, configure and manage Splunk components. Handled database andAPI integration to Splunk. - Support Windows and Linux servers- Monitor alerts and troubleshoot for correct resolution- Installed and configured Automation Anywhere to automate repetitive processes - Troubleshoot desktop and laptop computers (Windows and Mac OS) Define project schedules, allocate resources and monitor progress. Define the project objectivesand oversee quality control throughout its life cycle. Administer coaching and mentoring of teammembers to steer team towards a common goal. Coordinate with Account Managers for planningand identify project risks and offer solutions. Provide 1st level voice and non-voice technical support on users having IT related issues.Responds to inquiries from clients and provides guidance in resolving any hardware and softwareproblems, issues, questions, etc. through chat and email.

  • Application Development Analyst

    Jan 2019 - Nov 2020

  • Infrastructure Support Analyst

    Jan 2017 - Jan 2019

  • Information Technology Team Lead

    Jun 2013 - Dec 2016

  • IT Analyst

    Apr 2010 - Jun 2013