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Anne-Laure Guillon

Anne-laure guillon

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location of Anne-Laure GuillonGeneva, Geneva, Switzerland
Phone number of Anne-Laure Guillon+91 xxxx xxxxx
Followers of Anne-Laure Guillon472 followers

  • Timeline

    Dec 2010 - Apr 2011

    Internship in F&B departement

    La Réserve Genève - Hotel and Spa
    Mar 2012 - Aug 2012

    Guests Relations & Customer Services Intern

    Sofitel
    Mar 2013 - Jul 2013

    Cross Training in Rooms Divison

    Fairmont Nile City
    Aug 2013 - Jun 2016

    Front Desk Representative

    Hotel Eden Palace au Lac
    Jun 2016 - Feb 2018

    Cluster Reservations Sales Coordinator

    InterContinental Hotels Group (IHG®)
    Mar 2018 - Aug 2023

    Housing Administration Assistant

    L'​ Institut de hautes études internationales et du développement
    Current Company
    Sept 2023 - now

    Property & Consular Officer at the New Zealand Permanent Mission to the UN and WTO

    New Zealand Ministry of Foreign Affairs & Trade

  • About me

    Property and Consular Officer at the New Zealand Permanent Mission to the UN and WTO

  • Education

    • Lycée françois malherbe

      2005 - 2008
      Baccalauréat - high school diploma social & economics

    • Vatel switzerland

      2010 - 2013
      Bachelor degree in international hotel management management

      Business & Hotel managementSales and marketingConsulting & project managementCommunicationsFinance and bankingHuman resourcesLuxury Brand Management International Event Management

  • Experience

    • La réserve genève - hotel and spa

      Dec 2010 - Apr 2011
      Internship in f&b departement

    • Sofitel

      Mar 2012 - Aug 2012
      Guests relations & customer services intern

    • Fairmont nile city

      Mar 2013 - Jul 2013
      Cross training in rooms divison

    • Hotel eden palace au lac

      Aug 2013 - Jun 2016
      Front desk representative

      Cash Management AccountingBilling preparation and trackingComplains ManagementReception and Concierge servicesCustomer relation management

    • Intercontinental hotels group (ihg®)

      Jun 2016 - Feb 2018
      Cluster reservations sales coordinator

      2 properties :- InterContinental Geneve (333 Chambres et Suites /Rooms and Suites)- Crowne Plaza Geneve (366 Chambres et Suites /Rooms and Suites)Assist in administrative functionsCoordination of the merger of two properties internal systems (700+ accommodations)Convert, quickly, inquiries into contracted businessNegotiation and follow up with commercial relationsPrepare personalized proposals and handling negotiations prior sending contractsHandle special VIP reservations throughout the whole process (specialization in Diplomatic Clientele)Set up and verify correct billing instructionsProvide administrative support for sales, events and housing teams including computer input, filling, tracing, answering phones and printing reportsCoordinate with other departments in order to bring best results Show less

    • L'​ institut de hautes études internationales et du développement

      Mar 2018 - Aug 2023
      Housing administration assistant

      General relations with tenants, concierges and various service providersContract, leases follow up, terminations Management of the opening of a new residence (600+ apartments)Optimize occupancyYield management (900+ accommodation in total) Invoicing Coordination with the constructions companies Assist in the technical management of a portfolio of buildingsEstablish work ordersMake and follow up claims declarations (sinistres)Establishment of work orders and request for quotes Show less

    • New zealand ministry of foreign affairs & trade

      Sept 2023 - now
      Property & consular officer at the new zealand permanent mission to the un and wto

  • Licenses & Certifications

    • Project management

      Quickcert | online it training