Experience

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  Future tech inc

  Sept 1996 - Aug 1997

  It and network support
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  Cendant canada ltd.

  Aug 1997 - Nov 2004

  It site lead

  o Site Lead from February 1997 – 2002, During this time, I directed the IT operations in Saint John, one of my major highlights was to bring the computer count from 80 to over 800 and from 1 business unit to 5.o Build out of new computers that included installing the operating system, installing and configuring software. Imaging hundreds of computers from the newly built computer using Power Quest Imaging software. o Familiar with Cisco switchs, routers, and hubs. Using Ethernet topology, we had a dual network routed with two 5500 Cisco switches, that had approximately 30, 1900 and 2900 series switches. I am also familiar with coax and cat5 wiring. Worked with Ethernet and Token ring topologies, with TCP/IP, NetBeui, IPX/SPX, and DLU Protocols.o Familiar with Office 2000, Microsoft Project, Visio, Nice Call Monitoring software, Heat ticket tracking software, Kronos HR software, Oracle 8, Total View and TCS Agent scheduling software for Contact Centers, Lucent CenterVu Supervisor, Outlook 98, Outlook 2000, ADP payroll software, Lawson’s HR software, Reflections and Artemis main frame emulator software, In house software such as Avis’s Taft, RCI’s Gui, HCC’s CMOR.o I work on a regular basis with Telecom through Aliant to service hardware and software that connects the telecom equipment to our Network. Some of the phone switches use Map D cards to connect to a server that also had a network card to our network. Troubleshooting would involve IT and Telecom to solve issues.o Hardware supported includes Servers, computers, printers, laptops, palm pilots, routers and switches.o Network Experience included Novell, Microsoft, Geotel (Intelligent Call Routing), RAS, Nice Call monitoring system, and IVR servers.o Supported Windows 95, Windows 98, Windows NT, Windows 2000, and Windows XP operating systems. Show less

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  Ibm

  Jan 2004 - Jan 2012

  Senior project resource manager

  o Mentored staff in methodology and consulting excellence and encouraged best business practices in account management planning.o Proactively guided IBM Business Partners using SDLC to further development and implementation of applications.o Fostered customer loyalty by ensuring that our Business Partners fully utilize the value of IBM products and services.o Maintained and improved training materials by creating and revamping process documentation.o Increased Business Partners visibility to new customers by advertising their completed accomplishments, through IBM market campaigns, catalogs and funds Show less

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  Cgs (computer generated solutions)

  Aug 2004 - now

  Inside channel account manager
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  Trend micro

  Jan 2013 - Jul 2013

  Manager, trend micro partner resource program

  Manage Trend Micro partner program, create new processes to further teams success, Implement new standards to foster revenue growth as well as team growth. Trend Micro is a world leader in information security protection, malware, antivirus, etc.

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  Ibm

  Jul 2013 - Mar 2021

  Program resource manager

  Promoting companies to partner with IBM and build opportunities within the Cloud or Managed Service Provider space. IBM being the leader with Cloud services, building a partnership with IBM will allow any company to grow.

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  Red hat

  Nov 2017 - Mar 2021

  Oem inside channel account manager

  Review SOW contracts between Red Hat and OEM Partners based on Product purchasing.