Experience

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  3 global services

  Jan 2003 - Jul 2010

  Am - it operations

  Responsibilities include overall support for Business Operations not restricted to smooth functioning of IT enviroment, Incident Management, Service Desk Support, etc

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  Ba continuum india pvt ltd

  Jul 2010 - Jul 2014

  Accountable for driving Severity 1 and 2 issues till closure for entire “Home Loans and LAS ” vertical of Bank of America.Take critical decisions and authorize changes to production systems on behalf of senior management.Create daily reports, Monthly incident, etc and various other reports.Take care of BACI risk controls, monthly team metric, operate as Team Lead for India MOD team. Accountable for driving Severity 1 and 2 issues till closure for entire “Home Loans and LAS ” vertical of Bank of America.Take critical decisions and authorize changes to production systems on behalf of senior management.Create daily reports, Monthly incident, etc and various other reports.

  • Lead Analyst (Sr. Mgr) - Manager on Duty

    Feb 2013 - Jul 2014

  • Sr. Analyst - Manager on Duty

    Jul 2010 - Jan 2013
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  Ba continnum india

  Jul 2014 - Dec 2019

  Senior manager - application production support

  Delivering real time Application Production Support and Stability for Business Support Systems ensuring smooth running of the Operations. Had been Mentoring and Guiding team of passionate engineers for providing appropriate triage and resolution services. Involves Planning, Root cause, Analysis of the Business Unit with US stakeholders.