Ravi Prasad Athkuri

Experience

• 

  Eureka Forbes Ltd

  Aug 1988 - Jan 1992

  Customer Support Engineer

  Territory: Vizag/Vizianagaram/Srikakulam/East Godavari Districts-A.P.Products Handled: Health & Hygiene products (Vacuum cleaners/water purifiers)Achieve Response Time / Down Time in attending Customer complaintsAchieve AMC and Sale of Spares targets

• 

  BPl Ltd.

  Feb 1992 - Jun 2001

  Managing Customer Service for Home Appliances products Managing Customer Service for Home Appliances products Achieving Service deliverable targets (Response time & Down time)AMC TargetsAppointing Authorized Service DealersAuditing of ASDs for Processes & Policy adherenceTraining of ASD techniciansProduct performance feedback to Manufacturing Units

  • Executive - Customer Care

    Jul 1999 - Jun 2001

  • Sr. Officer

    Jul 1996 - Jun 1999

  • Officer

    Feb 1992 - Jun 1996
• 

  BPL LIMITED

  Aug 2001 - Jun 2004

  Head-Customer Care

  Territory: Hyderabad/Rayalseema & Telangana Areas -AP Development of Authorized Service Franchisee NetworkRecruitment of Technical Manpower for ASFs & TrainingCertification of Manpower (first to introduce in A.P)Inventory PlanningBusiness developmentAuditing of ASFs for Processes and Policy adherenceService Marketing initiatives (Road shows/Loyalty programs/Special schemes)Ensure viability of ASFs

• 

  Relinace Communications

  Jun 2003 - Jun 2006

  Cluster Customer Care Head

  Cluster Customer Care Head - Warangal/Khammam/Karimnagar/Kurnool/Anantpur/Kadapa/Hyderabad

• 

  Reliance Infocomm Ltd

  Sept 2004 - Jun 2006

  Customer Care Head

  Postpaid/Prepaid/PCO Territory: Kurnool, Cuddapah & Anantapur Districts and Hyderabad city- A.P.)Train Team Leaders on Products and Processes of all three businessesWorkflow process and procedures of CRM tools and TrainingManaging collections for the entire cluster through franchisees and FOS Support function for other departments like Sales & CommercialCo-ordination with National Head Quarters for faster resolution of critical issuesConducting customer retention and loyalty programs for revenue enhancementSLA management to improve C-SATCluster Escalation Head - Postpaid/Prepaid June.03 to Aug.04Territory: Warangal / Karinagar/ Khammam Districts-A.P.Train Customer Care Team and Channel Partners on Products/Policies/ Handsets/Tariffs/CRM toolsCo-ordination with Circle Office for faster resolution of critical issuesConducting customer retention and loyalty programs for revenue enhancementSLA management to improve C-SAT Show less

• 

  Tata Sky Ltd.,

  Jul 2006 - Jul 2010

  Area Service Manager - Hyderabad

  Area Service Manager - Tirupati/Anantpur/Chittoor/Nellore/Hyderabad

• 

  Tata Sky Ltd

  Jul 2006 - Jul 2010

  Area Service Manager

  Territory: Hyderabad/Chittoor, Anantapur & Nellore Districts-APOperational performance (Zero defect installations/Service delivery improvementCSAT - improvementCost of installation & materialService infrastructure developmentPeople development/recruitment/training

• 

  Smart Digivision Entertainment Pvt Ltd

  Aug 2010 - Jun 2011

  Zonal Manager

  Installations & Fault Repairs-AP/Karnataka(Infotel Group Enterprise)Assumed responsibility to manage complete Customer service operations for IPTV in the states of AP and Tamilnadu. Managing vendor operations assisted by City IFR heads and ensuring service delivery, SLA adherence for Installation & Repair calls.Setting up New vendor network in the expanding Markets and settling vendor claims/Inventory management.Conducting field audits and introducing improvements in service levels. Coordination with BSNL for faster resolution of non-feasible network issues and restoration of network outagesIncreasing the CAF to Activation ratio Show less

• 

  M/s Himachal Futuristic Communications Limited (Group Company - Reliance Jio Infocomm Ltd.)

  Jul 2011 - now

  Manager - Construction (Electrical)

  Manager - Construction - Electrical (R4G Project)SEB liaison and Powering-up R4G Telecom Towers (Reliance Jio Infocomm Ltd.)

• 

  Reliance Jio Infocomm Ltd.

  Nov 2022 - now

  Lead - EB Power. Responsible for connecting EB Power to Jio Towers across AP by coornating with DISCOMs.

  • Lead EB Power

    Nov 2013 - now

  • Lead EB Power(Dy General Manager)

    Nov 2022 - Jun 2024
• 

  IRP Infra Tech Pvt Ltd

  Mar 2023 - now

  SME Electrical