
Timeline
About me
Assistant Manager at EY | Payments | Research | Strategy | Business Insights
Education

St. george's hss muthalakodam, thodupuzha
2006 - 2008Higher secondary physics, chemistry, mathematics, electronics 97.83%
St. joseph's hss karimannoor, thodupuzha
2002 - 2006Chemical physics 95.13%
St. xavier's hss chemmannar, idukki
1996 - 2002Primary education high school/secondary diplomas and certificates
Tkm college of engineering , kollam
2008 - 2012Bachelor of technology (btech) mechanical engineering cgpa: 8.1/10
Loyola institute of business administration
2013 - 2015Pgdm (mba) marketingElectives: Integrated Marketing Communication, Consultancy, Marketing in Social Media, Digital Marketing Management, Strategic Marketing Management, International Marketing, Sales and Distribution Management, Six Sigma, Retailing.CGPA: 7/9
Experience

Matrimony.com pvt ltd
Apr 2014 - May 2014IntershipMarket ResearchProject Title: A comparative analysis of the non-internet based match making players and a research on customer perception towards the match making industry in KeralaSurveyed Non-internet based marriage brokers and bureaus in Kerala and by analysis suggested the best model in terms of Registration Fee, Service Type, Pricing Method and Advertising Method

Cognizant
May 2015 - Feb 2018Senior research associateTeams which I was part of: 1.TCR (Transforming Client Relationships)2. RCGTH Strategy Office (Retail, Consumer Goods, Travel & Hospitality)Business Research & Consulting: Business Strategy, Data Analysis, Trend Analysis etc.(Strategy and business consulting skills with attention to ease of reading and interpretation of analysis)Market Intelligence: Competitive Intelligence, Market Research etc.(Acumen for market and competitive intelligence coupled with expertise with 3rd party data sources like Ovum, Capital IQ, Factiva, Gartner, IDC, Factset and Hoover’s)Project Management: People Management, Collaboration etc.(Exposure of working with international and domestic clients through participation in client strategy calls, meetings and communication over projects)Played a key role in transforming client relationships, expanding and deepening the team capability by delivering outstanding reports and interaction/relationship building and proactively engaging with clients through business development efforts.Worked closely with senior account owners including VPs, Client partners, and Country heads in supporting various corporate strategy initiatives. Show less

Deloitte
Feb 2018 - Feb 2020AnalystAligned to DTME (Deloitte & Touche Middle-East) business practice (part of CoRe Research Services).Worked closely with various partners, directors, senior managers, and key industry coordinators in the consulting, audit, and assurance space, in the Middle-East/GCC regionAssisted the stakeholders in the areas of client relationship management, opportunity assessment, strategy development/business development, and employee on-boarding, by providing them with diverse market intelligence research and analysis reportsResearch reports that I used to prepare: Client strategic assessments, industry analysis/outlook reports, peer analysis reports, competitive intelligence, market sizing and analysis, trend analysis, media briefs and analysis, and multiple issue-based/need-based (Ad-hoc) analysisIndustries which I used to serve: Energy Resources & Industrials (ER&I, which includes oil & gas, mining, utilities, aerospace & defense etc.), Technology, Media and Telecommunications (TMT), Government and Public Services (GPS), Financial Services Industry (FSI), Life Sciences and Health Care (LSHC), and Consumer Goods [Broader Team, in which DTME research support is part of: CoRe Research Services (erstwhile - KX Research Services /KxRs) - A market intelligence division which collaborates with Deloitte's member firm leaders on consulting/advisory engagements, thought leadership development, internal as well as client strategy preparation, and competitive analysis] Show less

Capgemini
Feb 2020 - Jun 2022Senior consultantPart of the Market Intelligence (MI) team, which develops thought leadership reports and shares knowledge to Banking, Financial Services and Insurance (BFSI) practices in Capgemini. We develop a set of thought leadership assets like world reports (The World Retail Banking Report, The World Wealth Report, The World Payments Report, The World Insurance Report, The World FinTech Report, World InsurTech Report etc.), Trends reports, Blogs/PoVs, and other pre-sales as well as marketing collateral end-to-end, in collaboration with the Capgemini Research Institute (CRI), the FS Research team, and Invent FS. We leverage our primary and secondary research expertise to derive thought-provoking insights. We share these insights with our Account Executives and our clients as they reassess and realign their strategies for success within a new and highly dynamic environment. Show less

Ey
Jun 2022 - nowAssistant managerPart of EY Global Delivery Services (GDS). Business Insights - EY Knowledge (EYK)Subject matter focus: Payments and TechnologyCapabilities: Research, Business Insights, Strategy, and Consulting
Licenses & Certifications
- View certificate

Introduction to artificial intelligence (ai)
IbmJan 2025 - View certificate

Artificial intelligence essentials v2
CourseraJan 2025 - View certificate

Fundamentals of visualization with tableau, university of california, davis
CourseraFeb 2022 - View certificate

Ey artificial intelligence - responsible ai - bronze learning (2025)
EyFeb 2025 - View certificate

Ey artificial intelligence - ai engineering - bronze learning (2025)
EyMar 2025 - View certificate

Data science ethics
University of michiganJan 2025 - View certificate

Artificial intelligence algorithms models and limitations
LearnquestJan 2025 - View certificate

Ey banking & capital markets - consumer banking - bronze learning (2024)
EyApr 2024 - View certificate

Big data, artificial intelligence, and ethics
University of california, davisJan 2025
Honors & Awards
- Awarded to Swaroop FrancisEY Highest Performing Team award for the month of June 2024 EY Jun 2024 Highest Performing Team award June 2024For being a great support in managing the Markets location event successfullyCorporate Value: Inspiring & belongingness
- Awarded to Swaroop FrancisEY Exceptional Client Service Award for the month of December 2023 EY Dec 2023
- Awarded to Swaroop FrancisEY GDS Spot Award for the month of January 2023 EY Jan 2023 "Congratulations! You've done great work at EY GDS, and it's been noticed. We sincerely appreciate your contributions and your willingness to help our organization be successful. This Spot award reflects that appreciation, recognizing your significant part in our success.It gives me immense pride to recognize your dedication and perseverance that contributed to our success. The efforts you put in are truly commendable and it has meaningfully contributed in creating an exceptional… Show more "Congratulations! You've done great work at EY GDS, and it's been noticed. We sincerely appreciate your contributions and your willingness to help our organization be successful. This Spot award reflects that appreciation, recognizing your significant part in our success.It gives me immense pride to recognize your dedication and perseverance that contributed to our success. The efforts you put in are truly commendable and it has meaningfully contributed in creating an exceptional experience at EY GDS. Your passion, dedication and hard work always amaze us! Thank you for everything you do. May you continue the same every single day for the rest of your career.Kudos!""Swaroop has been delivering consistently well, winning accolades from stakeholders and team members. He played a key role in multiple high impact projects on payments sector ranging from a flagship thought leadership report to a key client engagement with a major global payments firm. His commitment and penchant for deep dive analysis have laid a strong foundation for him to become a strong payments analyst.Strengths mentioned in the recognition moment: Ambitious, Customer Satisfaction, Dedicated, Dependable, Leader."Appreciated by Smita Pathak Show less
- Awarded to Swaroop FrancisCapgemini Global Sales and Marketing 'Walk-the Talk award' Capgemini GSM Feb 2022 One GSM - Walk the Talk – Individuals Awards: These awards recognize individuals in each half of the year as top contributors in the areas of innovation, customer satisfaction, and high-quality delivery, promoting collaboration within GSM teams: "Swaroop consistently strives to go the extra mile and has been a strong pillar of support for the Market Intelligence team. H-2 2021 brought personal challenges to many MI team members as another wave of COVID-19 affected India, and Swaroop's… Show more One GSM - Walk the Talk – Individuals Awards: These awards recognize individuals in each half of the year as top contributors in the areas of innovation, customer satisfaction, and high-quality delivery, promoting collaboration within GSM teams: "Swaroop consistently strives to go the extra mile and has been a strong pillar of support for the Market Intelligence team. H-2 2021 brought personal challenges to many MI team members as another wave of COVID-19 affected India, and Swaroop's optimism, energy, and active engagement in a broad range of team-related tasks and initiatives illustrated his positive Walk-the Talk impact.To accommodate staffing needs, Swaroop seamlessly transitioned from the World Retail Banking Report to the Payments and then the Wealth Report in 2021. His nimble and enthusiastic shift among domains (a uniquely valuable analyst capability) bolstered the quality and consistency of the three high-profile BCM reports.In addition, he was instrumental in managing stakeholders to deliver 2022 BCM Trends Books with top-notch quality and timeliness despite limited staffing.Swaroop is an active Capgemini social media contributor supporting FS Thought Leadership initiatives and played a significant role in maintaining MI team motivation within a remote-work, virtual environment.He is committed to developing new skills, enhancing MI-team capabilities, and is spearheading a pilot data-visualization program that will enrich analytical deliverables." Show less
- Awarded to Swaroop FrancisCapgemini Market Intelligence Quarterly Superstar Capgemini Market Intelligence Jul 2021 "All-rounder""Swaroop has been a team player with a positive attitude. He has smoothly transitioned between reports (Capgemini World Retail Banking Report 2021, World Payments Report 2020 & 2021). He is keeping the team engaged through his contributions in arranging fun activities and also manages the blog initiative. He is also amongst the busiest in social media (Twitter and LinkedIn) to promote the collaterals."
- Awarded to Swaroop FrancisDeloitte Spot Award for the month of April 2019 Deloitte Apr 2019 Spot award for the attributes - Quality of Delivery and Exceptional service to clients, for preparing various company strategic assessment decks, which were used for developing Deloitte’s account strategy and also incorporated in multiple client engagement proposalsNominated by Aditya Vora (Assistant Manager, CoRe Research Services)
- Awarded to Swaroop FrancisPresident Scout Award President of India, Dr. A.P.J. Abdul Kalam, The Bharat Scouts and Guides Mar 2006 Received President Scout Award, from Dr. A.P.J. Abdul Kalam, former President of India
Languages
- maMalayalam
- enEnglish
- hiHindi
- taTamil
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