Muhammad Jamal Abdul Rasid

Experience

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  BzBee Consult

  May 2014 - Nov 2014

  Event Coordinator

  - To ensure task given complete.- Do the task according to the plan and ensure that everything run smoothly and efficient.- Time management based on task given.- Travelling when it is necessary

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  Doublead Creative

  Dec 2014 - Apr 2017

  Event Executive

  - Maintaining existing client for event and management.- Heading the overall event planning and preparation such as venue, searching budget and coordinates with production.- To ensure high level of customer satisfaction through excellent.- Managing existing customer needs and requirements in making sure the company’s policies and business protected.- Minor quality assurance on equipment and documentation.- Traveling when it is necessary.

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  Conduent Business Services Sdn Bhd

  Aug 2017 - Aug 2018

  Learning Administrator And Developement

  - Processing credit for Continuing Professional Education (CPE) for Audit firms.- Upload web based content to the LMS.- Create learning activities in the LMS.- Perform quality assurance as requested.- Produce rosters, single registrations and replacements.- Provide roster reports when requested.- Archive content in the LMS.- Input vendor resources information in the LMS.- Serve as back up as needed for other team members.

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  Servicesource International Malaysia Sdn Bhd

  Oct 2018 - Jan 2021

  Operations Services Senior Associate

  - Prepare quotations for contract renewal which includes researching sales contracts, record keeping, document tracking and service training.- Ensure the integrity of client information is maintained in the database system.- Deal with external and internal queries in a professional, client-oriented manner.- Prioritize tasks to meet assigned datelines and pay attention to details to meet the quality requirements.- Handle low priority escalations.- Mentor junior team members.- Prepare and provide training for new team members.- Perform quality checks for new team members. Show less

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  LRW Official

  Feb 2021 - Aug 2023

  Operation & Logistic Assistant Manager

  - Shopee, Instagram, Facebook, Website and Tiktok maintenance.- Setup Tiktok Shop, Setup Shopee Seller Center.- Creating ads and monitoring engagement for online platforms.- Handling outside events.- Outsource supplier outside Malaysia.- Processing daily orders.- Provide roster reports when requested.- Photoshoot product.- Serve as back up as needed for other team members.

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  Concentrix Srev Sdn Bhd

  Oct 2023 - Sept 2024

  Senior Sales Support Specialist

  - Execute monthly script checks for special handling transactions to ensure client's Maintenance Schedules or Invoices are issued and delivered to customers correctly.- Co-manage knowledge base or Guru updates to ensure all teammates have the latest information to perform their job.- Prepare quotations for contract renewal which includes researching sales contracts, record keeping, document tracking and service training.- Ensure the integrity of client information is maintained in the database system.- Deal with external and internal queries in a professional, client-oriented manner.- Prioritize tasks to meet assigned datelines and pay attention to details to meet the quality requirements.- Handle low priority escalations.- Mentor junior team members.- Prepare and provide training for new team members.- Perform quality checks for new team members. Show less