Experience

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  The aa

  Aug 1999 - Sept 2005

  Managing existing major contracts in this B2B channel Generating new business and managing existing major contracts in these channels; implementing new contract wins with Project Management teams within AA and Client. generating new business and managing existing contracts in the south of England

  • Business Development Manager - Fleet & Leasing

    May 2004 - Sept 2005

  • Business Development Manager - Motor Manufacturer & Affinity

    Feb 2002 - Sept 2005

  • Business Development Manager - Dealer Services

    Aug 1999 - Feb 2002
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  The automobile association

  Aug 2005 - Mar 2013

  Business programmes manager - affinity, insurance & banking

  Summary:Subject Matter Expert for Banking and Insurance markets. Implementing on-boarding and business change projects aligned to external customer requirements ranging from database and system migrations to wholly new solutions for New Business wins. Projects value ranged from small change to multi-million pound budgets with contract value of £280m. Using a host of industry tools and PRINCE2 Practitioner qualified.Highlights of projects:-New product delivery, Lloyds Banking Group transfer of supplier for Home Emergency Cover to the AA. Full project lifecycle, 3 direct reports of BA and 2 PM's, £16m contact with project budget £650k, contact centre workflow & headcount changes to support doubling in volume, 12m project delivery.-Migration fo data, Lloyds Banking Group Project Verde, for the separation of TSB. Involved c2m retail customers being migrated to serrate instances to ensure security & data integrity, build new CRM platform to identify new brands, maintain legacy data for historical regulatory requirements. Business critical change.-New digital product build, design and execute market test of vehicle repairer rating systems linked to online discounts and booking via LBG Galaxy platform from SSI. Gather requirements, external market research, internal web design & build and third party supplier (Epyx) to integrate with their dealer system. -ON-boarding Carole Nash Insurance business, including data management, policy design, specialist suppliers for vehicle recovery and repairs across EU.-ON-boardiong Saga Insurance, including integrating to TIA CRM, daily reporting, operational changes to suit the insurance demands, SLA management.-Data migration from legacy, in-house system to new CRM TIA system, work stream responsibility for 8m customer records, working with dedicated IT architect and BA alongside contacted development teams. PCI/DSS implemented alongside, creating major depends ices across projects. Show less

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  Rac

  Mar 2013 - Nov 2016

  Summary:-Senior Management role reporting to the Managing Director responsible for delivery of the strategic vision to of RAC Connected Car to scale from 50k units to 250k units within 18 months. -Direct responsibility for service delivery, supply chain, finance, hardware design & development of next generation units and Business Transformation Programme in readiness for scale across the RAC business. -Working within an Agile environment, with support of DevOps, testers, BAs and IT Project Management. -DPO/DPA accountability, representing Connected Car at the Group Risk Committee and maintaining compliance to data use with gatekeeper responsibility. Key highlights:-Re-prioritised 16 projects to 12, enabling traction and seeing delivery take place.-ITSM service enhancements to allow 150% increase in volume managed by only 16% increase in FTE-Prioritised DevOps acidity to reduce BUG fix time from >21 days to <7 days, reducing backlog from 480 to 110-Created 'talent pool' for sharing best practice and support in-house growth-Chaired GO/NO GO calls with IT managers for production releases Show less General responsibilities:-Leading a small team responsible for the implementation of Telematics new contracts and Operational Business Change.-Successfully led end-to-end process re-engineering to enable cost reduction, minimise customer delay and maximise efficiency across the Business using workshops, Visio and LEAN methodology. -Full life cycle Change Programme planning, management and reporting from simple deployments to highly complex requirements dictating system, infrastructure and business process changes. -Development and management of in-house project controls including design of processes, charters, documentation, contact matrix and deployment strategy implementing PRINCE2 and supporting change to Agile becoming SME.Highlights of projects delivered:-Digital development of online telematics UI to design, execute and cut over 3 new performance reporting 'widgets' (developed within AWS cloud environment)-Digital change to allow multi-lingual UI including translation services and redesign to support pagination driven by Country needs (Belgium, France, Germany)-ON-boarding 3 Fleet & Leasing companies, supporting product build & design, branding of UI, development of app connectivity to Leasing existing apps, training & delivery of sales and installation within the customers own environment-ON-boarding large insurer, with data integration to support live data access for monitoring driver behaviour, risk profiling and stolen vehicle tracking. -PRINCE2 roll-out across the business Show less

  • Head of Sevice Delivery & Change

    Jul 2015 - Nov 2016

  • Senior Project Manager

    Mar 2013 - Jul 2015
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  Kpn consulting

  Nov 2016 - now

  Managing director

  Business Support, Change and Transformation specialist in:IT transformation in maturing Cyber Security capabilitiesBusiness Analysis, Problem Determination and Solution Design Project Planning, Execution & Governance for IT change, new product build, systems, supplier and client migration Programme ManagementOperational Improvement DeliveryProject Management Agile & PRINCE2 SME, coaching and development

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  Palmer and harvey

  Dec 2016 - May 2017

  Erp project manager

  Agile PM role, working with UAT, application update and deployment via OTA and hardware updates, roll out planning & execution of £5m Business Transformation ERP Project.

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  Nfum risk management services

  May 2017 - May 2018

  Project manager (extended)

  New Product project, targeting savings in excess of £1.6m in insurance claims and revenue of £560k p.a.Working with varied stakeholders and users across a complex and diverse business, designed and executed 3 new Risk Management products on time and in budget. As the single point of control, responsible for all work streams in a light-touch PRINCE2 delivery environment. Navigated the committee style of operation with skill, influencing stakeholders and users along to the way to ensure project goals were achieved.Created all documentation from the initial business case through to close and migration into BAU, using traditional PRINCE2 tools to monitor, track and mitigate issues.Acted as GDPR/DPA SME for personal data collection and processing, working with suppliers and internal teams to ensure all corporate governance was exceeded. Show less

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  Nfu mutual

  Jun 2018 - now

  Execution of 3 Cyber Security projects to transform architectural and software resilience to vulnerabilities & attack as part of £9m Programme of activity.

  • IT Service Continuity Manager

    Apr 2020 - now

  • IT Project Manager (extended)

    Jun 2018 - Apr 2020