Dima Shemberev, CPFS

Experience

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  US Navy

  Jul 2007 - Jul 2011

  Logistics Specialist

  -Accountable for inventory valued between $850K and $1.7M annually throughout three eight month deployments.-Awarded multiple medals and decorations for dedicated service in conducting logistic operations while at sea with military precision. -Managed several point-of-sale outlets on-board a military vessel including inventory and personnel management, procurements, supplier relations as well as reconciliations. -Reviewed P&L statements, budgets and financial statements to ensure adequate contribution to the command's Morale and Welfare Fund on a monthly basis. Show less

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  Sheltair

  Jun 2012 - May 2014

  Line Service Technician

  -Provided industry best-in-class customer service and experience for high profile clients, aircrew and multi-million dollar aircraft.-Worked on direct marketing of aviation fuel resulting in increased sales and revenue for the operation.

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  Total Quality Logistics

  May 2014 - Jan 2015

  Account Executive

  -Managed a freight brokerage account with Dannon Yogurt and United Supermarkets, valued at $5Mannually.-Regularly exceeded individual and team KPIs by implementing innovative communication and marketingtechniques to grow a book of business with the second largest logistics brokerage firm in North America.-Contributed approximately $1.4M in revenue to the company’s revenue milestone achievement of $2B in2015.-Negotiated high-value contract terms with multiple vendor partners on a daily basis, ensuring customersatisfaction and repeat business. Show less

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  Ford Credit

  Jan 2015 - now

  -Research, design and implement Go-To-Market strategies for new financial products that enable dealersand commercial end-customers to increase their profitability, capital availability and efficiency while alsofostering brand loyalty with the company.-Collaborate with company verticals to integrate the Salesforce platform across the Ford Pro ecosystem toenhance and streamline CRM processes globally.-Provide the sales team with consultative and proprietary tools to identify new customers ensuringFinSimple market share growth while acting as a subject matter expert and serving as key liaison betweenHeadquarters and the field sales team.-Monitor operational performance and key metrics on a continual basis; ensure actions are defined andimplemented to address deficiencies.-Manage a team of Implementation Specialists to action key deliverables in a timely manner duringproduct launches. Show less -Researched, designed and implemented strategies to restructure and revitalize the company’s salesorganization, with a focus on performance consulting framework and partnership sales resulting inincremental contract volume, supplemental product sales and vehicle deliveries.-Lead the creation of internal Consulting Playbooks to drive efficiency, knowledge and resolution in keyareas such as, but not limited to, eCommerce, Risk, Commercial, Dealership Operations and CustomerExperience.-Played an instrumental part in vendor management to provide the executive team withrecommendations on a third-party company hired to conduct North American training and help redesignthe sales organization.-Enhanced Salesforce capabilities to improve user interface resulting in greater adoption rates within thesales organization for a much leaner CRM process leading to increased profit generation, improveddealer satisfaction and a reduction in redundant processes. Show less -Managed a book of business comprised of 30+ Ford and Lincoln Dealerships ranging from small, up to 20 vehicle sales per month, to multi-million dollar dealer groups with 500+ vehicle sales per month.-Built, repaired and maintained strong business relationships with Dealer Principals on a number ofnational boards and panels, fostered corporate DE&I initiatives across one of the largest minority-owneddealer regions in US.-Achieved budgeted metrics (profit, ROE, volume, share, etc.) through the development and execution ofdealer-level sales plans, including, the establishment of target dealers for maintaining and acquiringadditional retail, lease, dealer loan, commercial and fee-based product business.-Partnered closely with dealership management teams to leverage marketing plans, programs and CRMinitiatives on a monthly basis, utilized sales marketing funds, in-dealership training and budgets tosupport achievement of key sales objectives.-Identified target dealers for potential wholesale acquisitions through operational and financial conditionanalysis resulting in several floorplan switches from competitors. Show less -Assessed and monitored credit risk / exposure, developed and managed action plans for credit packagesworth several million dollars.-Identified areas of risk and made appropriate recommendations to limit credit exposure to the company,effectively communicating with key stakeholders by initiating dealer credit reviews according toprocedural guidelines on a monthly basis.-Spread dealer financial statements against credit requests and renewals worth millions applying duediligence in the following: UCC filing searches and validations, Good Standing Certifications, CPA AuditedStatements, etc.-Investigated and analyzed financial documents, loan structure, industry reports and credit bureaus toalign customers with finance plans that best suit their needs.-Trained and supported junior analysts and investigators, provided mentorship for the team to maintainhigh productivity, quality assurance and customer satisfaction-Ensured compliance with all applicable policies, procedures, and guidelines in order to achieve compliant ratings on CSA, PWC audits, GAO audits and CPR. Show less -Trained, coached and supervised 16 to 24 ASVL Representatives across three teams regarding day-to-dayjob duties, operating process and quality control.-Managed multiple functions of the ASVL Department, including, auto title processing and lien releases,discrepant title corrections, as well as traffic and toll citation management.-Utilized Six Sigma Methodology to develop a streamlined process to clear thousands of backlogged tollcitations resulting in savings to the company totaling $350K.-Researched, analyzed and developed a process to streamline representative call response times andimprove customer feedback, resulting in a boost of Customer Satisfaction Index that contributed to a J.D.Power Award for Customer Service. Show less

  • Sales and Operations Manager | West Market Area | Ford Pro FinSimple

    Jan 2024 - now

  • Sales Operations and Business Analyst | Ford Pro FinSimple

    Jan 2023 - Jan 2024

  • Project Manager | Evolution of Future Sales Organization

    Feb 2022 - Jan 2023

  • Business Development Manager | Miami, New York, Philadelphia

    Jul 2019 - Feb 2022

  • Senior Analyst | Dealer Loans, Credit and Compliance

    Aug 2018 - Jul 2019

  • Team Manager | Account Service and Vehicle Liquidations

    Jan 2015 - Aug 2018