Maheswari Mohankumar

Experience

• 

  RBS

  Nov 2010 - Mar 2022

  • Lead and Delegate tasks to a 10-member design team and provide counsel on all aspects of the project management• Manage critical EY/Internal Technology audits with '0' risks.• Introduce a culture of Risk Management supported by policies and guidance. Create action plans which show how these policies and plans will be implemented and undertake regular audits to demonstrate that they are effective.• Automation of high-volume applications has been completed for optimization program to deliver significant cost savings across the function.• RACF revamping to increase scope of monitoring to identify any unauthorized level of access.• Increased the scope of Manual monitoring for EY&SOX and Payments applications.• Managed strong relationship with the stakeholders across geographies (both technology & business stakeholders)• Reduced complexity by eliminating redundant systems & processes and standardizing processes across business units.• Created a culture of highly efficient team by setting aggressive targets and empowering employees to drive changes required to achieve those targets. Show less • Ensure BAU is carried out in accordance with quality assurance system and service quality standards.• Resolving access related issues within the infrastructure keeping in mind operational risk.• Ensure that all incidents and details are recorded, including corrective actions taken.• Ensure that staff are suitably trained, supported, and monitored and that appropriate corrective action is taken when staff fail to comply with policy and procedure.• Design strategy to meet/exceed the agreed SLE's that are 1-Day SLA%, TAT, Quality Compliance, C-SAT, and Escalations.• Develop and Execute plans to maintain business-as-usual through goal setting, optimal staffing, and monthly performance discussions.• Drive employee engagement by facilitating internal/external trainings & expertise development to grow within organization.• Present executive dashboard for SLA’s and share best practices, success stories, highlights & low lights with executive management.• Ensure effective and efficient service delivery by Vendor through daily pulse, weekly/monthly performance reviews. Show less

  • Manager - Controls & Monitoring

    Nov 2017 - Mar 2022

  • Analyst - Identity and Access Management

    Nov 2010 - Oct 2017
• 

  NatWest Group

  Nov 2010 - Mar 2024

  Release and Environment Management: Create and optimize the release process amongst teams. Ensure that teams are being as efficient as possible while producing the best product for our customers. Ensure teams are utilizing Jira correctly within the new operating model construct (Modern Operating Model). Work with coaches to understand what reporting is being generated and how we can make the teams more efficient. Run sprint reports for leadership that included release information, delay in sprint goals and what is scheduled for the next release. Partner with communications colleagues to ensure partners have accurate information to properly communicate upcoming releases. Perform competitive analysis on peer financial institutions, monitoring competitive activity and reacting to trends when necessary. Measure and monitor progress to ensure application releases are delivered on time and that they meet or exceed expectations. Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews. Communicate release details and schedules to the Business as required. Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Leading ongoing reviews of business processes and developing optimization strategies. Staying up to date on the latest process and IT advancements to automate and modernize systems. Conducting meetings and presentations to share ideas and findings. Documenting and communicating the results of your efforts. Providing leadership, training, coaching, and guidance to junior staff. Effectively communicating your insights and plans to cross-functional team members and management. Performing requirements analysis. Gathering critical information from meetings with various stakeholders and producing useful reports. Working closely with clients, technicians, and managerial staff. Allocating resources and maintaining cost efficiency & accuracy. Show less  Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. Identifying and developing new opportunities with clients. Obtaining customer acceptance of project deliverables. Managing customer satisfaction within the project transition period. Conducting post-project evaluation and identifying successful and unsuccessful project elements. ERP project oversight. Being the central point of communication for all aspects of environment management and co-ordination contact between Project Managers, Release Managers and Technical Environment Owners (TSO’s). Define reporting and alerting requirements; Help design, document and maintain system processes. Own and develop relationship with partners, working with them to optimize and enhance our integration Report on common sources of technical issues or questions and make recommendations to product team Communicate key insights and findings to product team Supporting cutover planning and Go-Live deployments. Identifying and managing stakeholders, get an understanding of their needs during the stages from development to productive deployments of changes and driving a consolidated plan. Collaborating with and influencing colleagues and stakeholders across the business and third party suppliers on the environments under management Managing a set of non-production environments and maintaining non-production environment dashboards Publishing health check and status reports and publishing service updates to all stakeholders Leading a culture of innovation and strategic thinking that turns big picture strategic opportunities into practical objectives Improving or removing manual steps and enhance the deployment and management phases of the development lifecycle, focusing on automation. Show less

  • Release and Environment Manager

    Mar 2022 - Mar 2024

  • Release and Environment Manager at Natwest

    Mar 2022 - Mar 2024

  • Associate Vice President - Ulster Withdrawal Programme, Technology

    Mar 2022 - Mar 2024

  • Associate Vice President - Natwest Group

    Nov 2010 - Mar 2024
• 

  RBS Markets & International Banking

  Oct 2016 - Nov 2017

  Team Lead

  • Manage Infrastructure Access Application, Access Privileged Access, Controls Strategy & Compliance Setup, consolidated Data management function in India by bringing together teams from 7 similar functions spread across different geographies, supporting different businesses. • Managed up to 5 projects or tasks at a given time and ensured our team met its weekly deadlines.• Consulted with clients on the most appropriate graphic design options based on their major delivery goals.• Delivered significant savings by transitioning work equal to 20+ roles without any additional headcount in India.• Implemented process improvement to establish defined service levels, including creation of formal SLA process.• Successfully managed various automation initiatives to reduce the manual effort significantly (soft savings of ~2Mil GBP)• 50% productivity increase and accountable for global delivery across functions. Show less

• 

  ICON plc

  Apr 2024 - now

  Project Manager