Szabolcs Nagy

Experience

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  Sanoma Media Budapest

  Jan 2003 - Apr 2003

  Telemarketing Operator

  - Inbound/outbound call management, daily office work- Promoting the company's events and conferences

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  Raiffeisen Car-Leasing Ltd.

  Apr 2003 - Aug 2003

  Database Administrator

  - Daily office work, database management, data storage

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  General Motors Southeast Europe

  Oct 2003 - Jun 2007

  Warranty Administrator

  - Daily office work, database management- Maintaining contact with Hungarian and foreign dealerships and business managers- Dealing with warranty requests, handling inbound/outbound post- Weekly/daily reporting to Team Supervisor

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  Vault

  Jul 2007 - Feb 2016

  Project Apple (as a Sub-contractor of Apple Inc.)- Equipment movement via UPS in CEE countries, UK and Ireland- Maintain daily contact with 3rd party suppliers, full support of accounts payable and supply chain departments- Seeking new venues and assure they comply with Apple standards, negotiate DDR conference rates - Quote management: track, follow-up and approval of new and existing trainer/venue quotes - More than 1000 planned Apple Training Sessions in CEE with a success rate of 89.5% since January 2013Project GM Hungary, Baltics and Balkan Region- 1st level phone and email support- Troubleshooting and follow-up of incoming customer queries using pre-defined procedures- Day-to-day master data management via LMS (GM Academy Online, My Opel Academy Online)- Expert knowledge of Volt Delta, ServiceNow and Peregrine systems- Class scheduling, preparation of training material, translations and guides (HUN-ENG, ENG-HUN)- Mystery shopping for Opel and Chevrolet Europe (repeated multiple times)- Outbound sales campaigning, class-size management- Maintain relationships with local business units and key interfacing departments- Virtual classroom (VCT) delivery as an Instructor for Opel Hungary network (My Opel Academy re-branding project)- New Welcome message recordings (My Opel Academy re-branding project)Project Nissan- Virtual classroom (VCT) demo delivery as an Instructor for Nissan Hungary dealer network- Expert Knowledge of Nissan Academy (Saba Cloud)Senior Agent additional tasks- Full support of Team Supervisor and CEE team members with daily and HR issues (timesheets, team meetings, lateness and sickness tracker, call conferences, weekly/monthly Reports, etc.) Show less

  • SSC Senior Agent

    Apr 2012 - Feb 2016

  • SSC Agent L1

    Jul 2007 - Feb 2016
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  Tata Consultancy Services

  Mar 2016 - Oct 2016

  Spanish Speaking IT Service Desk Analist L1

  • Providing multilingual infrastructure and application support for AGCS - Allianz Global Corporate and Specialty. The Service Desk is the Single Point of Contact for the employees of our customer and all IT related problems will be reported to this team via email, phone, chat or web interface. • The primary objective is the administration and translation of the incoming issues and requests. All problems, incidents or service requests should be resolved on the level of the service desk or escalated to higher level resolver groups. • This is a technical role where the associate provides Level 1 End User IT support, instruct users on usage of software, announce urgent/important information from IT group, receive and assign software, hardware and network requests to the appropriate IT team. Show less

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  MSX International

  Nov 2016 - Aug 2018

  Spanish Warranty Assessor

  • Assess warranty claims according to the PSA brand’s procedures and technical knowledge.• Provide warranty support to the dealer's network.• Implement and control new warranty procedures in my market.• Ensure clear and correct communication with the dealer network.• Establishes and cultivates good customer relationships.• Support warranty audits.

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  Veolia Water Technologies & Solutions

  Sept 2018 - Jun 2021

  • Provide high standard order management to support to business stakeholders• Have key account alignment with full ownership| • Cooperate with customers (both existing and prospective), distributors• Manage customer orders• Solve incoming queries from customers and sales representatives• Be the first point of contact for the customers regarding status update of the order• Facilitate collaboration across various stakeholders of the company, e.g. engineering, commercial, legal, finance, master data team and supply chain• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification• Manage purchase orders, create and make corrections in customer invoices• Handle customer complaints using the appropriate tools• Interface with business stakeholders and other teams to identify and resolve problems during the full order management cycle • Ensures that each request related to commercial operations is documented, compliant with established business controls and is processed in a timely manner• Understand and fulfill all regulations of the internal policies of the company Show less

  • Spanish Order Management Specialist & Subject Matter Expert

    May 2019 - Jun 2021

  • Spanish Order Management Specialist

    Sept 2018 - Jun 2021
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  Eaton

  Sept 2021 - Jul 2022

  Customer Service Representative - Spanish speaking

  • Handles inquiries via phone, chat and email from customers and/or internal parties.• Order management: order entry, price checking, order clearing compliant with Eaton's policies• Complaint handling• Coordination of delivery and billing.• Handles a variety of pre-sales or post-sales service functions.• Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as and-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.• Resolves problems by applying established policies, procedures and tactics.• Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships Show less

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  Epicor

  Jul 2022 - Jan 2023

  Business Operations Specialist EMEA

  Managing the end-to-end Order Management process including order entry, license fulfillment, validation of customer information and entitlements, and responding to internal and external customer inquiries regarding quotes, sales orders, recurring billing and pricing models.Project DI - Data Interchange• Review all orders/won in Salesforce to ensure opportunity is recorded correctly with appropriately signed paperwork before approving and passing on to consultancy• Ensure that all billing profiles are set up correctly in Salesforce to reflect contractual terms• Review commissionable value in Salesforce• Raise invoices for new orders• Generate monthly renewal and DINET invoicing run for entire customer base• Manage recurring invoice process with account managers to ensure still valid to send• Ad-hoc projects on Salesforce to improve efficiency and ease of use of processes• Control and manage the Purchase Order Process across the entire business ensuring requests appropriately approved• Manage the supplier verification process for any new suppliers• Provide first contact point for all calls/emails into the business Show less

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  Hungarian Central Statistical Office

  Oct 2022 - Nov 2022

  Enumerator

  • Inquire about a variety of specific information including a person’s name, age, religious preference, address and state of residency.• Gather, record and encode information from a survey.• Get in touch with individuals to be interviewed in their own home or office by mail, phone, or in person.• Recognize and give an account of problems in obtaining data.• Submit completed tasks to a supervisor and discuss developments daily.• Review data gathered from an interview to check if they are complete and accurate.• Help people in filling out the questionnaires.• Find and record addresses and households. Show less

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  Tungsten Automation

  Feb 2023 - now

  License Fulfillment & Invoicing Specialist

  • Ensuring a fast and unproblematic handling of the order process of Kofax in EMEA• Creating of customer orders in the ERP system• Creating of order documentation and responsibility for the delivery• Controlling of internal sales conditions (pricing, discount, delivery conditions, license compatibility)• Communication with sales and inside sales of our local entities• Interface to manufacturing in terms of fulfilling the day-to-day business• Documentation of processes and storage processes Show less

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  Sport-Önként Egyesület // Sport-Önként Volunteer Association

  May 2023 - Jul 2024

  Junior Volunteer Coordinator

  • Source and recruit volunteers through various techniques (databases, e-mail, social media etc.)• Collect information on availabilities and skills• Arrange for appropriate training when needed• Produce schedules for everyday activities• Assign responsibilities to the right people for special events• Coordinate teams of volunteers for large-scale actions• Communicate frequently with volunteers to ensure they are satisfied and well-placed• Disseminate information for upcoming actions and events• Keep detailed records of volunteers’ information and assignments• Εnsure the purpose of the organization and its actions is clearly communicated Show less

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  World Athletics Championship Budapest 2023

  Aug 2023 - Aug 2023

  Mixed Zone Coordinator
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  MEFS - Hungarian University Sports Federation

  Apr 2024 - Jul 2024

  Volunteer Program Coordinator

  • Source and recruit volunteers • Collect information on availabilities and skills• Arrange for appropriate training when needed• Produce schedules for everyday activities• Assign responsibilities to the right people for special events• Coordinate teams of volunteers for large-scale actions• Communicate frequently with volunteers to ensure they are satisfied and well-placed• Disseminate information for upcoming actions and events• Keep detailed records of volunteers’ information and assignments• Εnsure the purpose of the organization and its actions is clearly communicated Show less