Megan Louise Ferguson

Experience

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  Grampus Heritage

  Jun 2013 - Aug 2013

  Archaeological Apprentice
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  Customer Service Advisor, Pandora

  Jun 2014 - Aug 2014

  World Duty Free Group

  • Working in a small team of 2 per shift• Handling high values of cash and goods• Daily replenishment and stock counts• Solo close down of store

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  Swissport

  Aug 2014 - Nov 2014

  Passenger Service Agent

  • Processing and checking passenger documentation• Checking in passengers on various systems, issuing boarding cards, baggage labels and any charges necessary• Process all passengers at the boarding gate • Greeting passengers arriving at the airport• Dealing with delays and complaints

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  Bidfood UK

  Dec 2014 - Apr 2018

  • Provide day to day support to assigned National Account Managers and their customer portfolio• Maintenance of customer contract pricing, organisation of customer samples and alloactions.• Analysis of spreadsheets and production of weekly and monthly reports. • Main point of contact for customer head office queries• prof• Attendance of conference calls and client meetings• Ad hoc statistic requests• Secondary activities within office involve full training as a Fire Marshall and part of Sustainability Team implementing better working practices on a voluntary basis Show less • Processing of all inbound e-commerce queries and complaints• Administrating processes to meet customers’ needs across a variety of trading platforms• Individual and team KPI’s• Processing of sample and head office allocations• Maintenance of DWR statistics database• Keying pricing credits and re-invoicing errors• Preparation and control of the product recall process• Full training as a Fire Marshall on a voluntary basis• Part of Sustainability Team implementing better working practices on a voluntary basis Show less

  • National Account Support Administrator

    Oct 2017 - Apr 2018

  • ECommerce and Central Support Administrator

    Mar 2016 - Sept 2017

  • Customer Services Advisor

    Dec 2014 - Mar 2016
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  Bunzl Retail Supplies

  Apr 2018 - Aug 2021

  Account Support Coordinator

  Providing support and liaising with the Service Delivery Manager and all other internal teams on a daily basis. Ensure compliance of Bunzl Retail Supplies Policies andProcedures Dealing with incoming calls from internal customers. Create and manage all product activities through theend to end line form process. Manage and ensure the customer’s catalogue and web portal Maintain the sales order book including back orders and supply chain Create daily/weekly and monthly reports Process new store order packs Attend internal meetings Support with any administration tasksuse of Sage X3 and excel on a daily basis. Show less

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  CASTLEFIELD ESTATES LIMITED

  Sept 2021 - Jul 2022

  Estates Reception and Operations Supervisor
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  CHORLTON HIGH SCHOOL

  Aug 2022 - now

  • Data & Exams Manager

    Apr 2024 - now

  • Data Manager

    Aug 2022 - now