Matthew Caputo

Experience

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  Connecticut Tigers

  Jun 2016 - Aug 2017

  Concessions Worker

  • Interacted with customers in a professional manner• Preparation of food for customers and ensuring all orders are filled properly• Dealt with money starting off with $300 and counting how much was made at the end of the night• Maintained a safe working environment and sanitary work area

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  Johnson & Wales University-Athletics

  Mar 2018 - May 2018

  Game Day Operations Intern

  Coordinated the set-up, breakdown, and in-game operations with game day operations staff Handled all aspect of consumer relations and customer support during the games Effectively compiled statistics for games and ensured data was accurately entered correctly

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  Connecticut Tigers

  May 2018 - Aug 2018

  Sport Management Intern

  During my internship with the Connecticut Tigers I rotated through each department within the Front Office including, Box Office, Concessions/Merchandise, Promotions and Customer Relations. Furthermore, I also assisted with any field work or other game day operations before, during, and after the game.

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  Johnson & Wales University

  Sept 2018 - Oct 2018

  Student Assistant

  Coordinated the set-up, breakdown, and in-game operations with game day operations staff Handled all aspect of consumer relations and customer support during the games Effectively compiled statistics for games and ensured data was accurately entered correctly

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  Johnson & Wales University

  May 2019 - Feb 2020

  Tour Host

  With the Collegiate Ambassador Team my responsibilities were to provide daily campus tours to prospective students and their families, educators and industry representatives. Confirm campus tours with visiting families. Follow up with students via email, postcards or phone call. Provide assistance to professional staff with various tasks including event check-in and prepared attendee welcome packets.

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  New England Patriots

  Sept 2019 - Jan 2020

  Suite Busser

  Prepare and set up suites prior to game Deliver food and beverages during the game Bus suites and ensure guests are satisfied

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  CATIC

  Jun 2020 - May 2021

  Document Management Specialist

  • Organizing and scanning of Title policy documents for public viewing by the company’s Agent base

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  Hartford Wolf Pack

  Jun 2021 - Mar 2023

  New Business Specialist

  Responsible for maximizing revenue through the sale of Hartford Wolf Pack ticket packages including season tickets, partial plans, group tickets, and premium seating opportunities Generated 110k of revenue in group tickets, 45k in season ticket & partial plans in first season Make a high volume of outbound calls to single game buyers, sales leads, and B2B Establish professional relationships to create repeat business and provide superior customer service Experience with Salesforce, Paciolan, and FEVO Show less

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  Johnson & Wales University

  Mar 2023 - now

  Admissions Events Manager

  -Creates, develops, and manages admissions events as part of recruitment plan, including selecting vendors, locations and agenda to promote positive and effective outcomes-Plans, coordinates, and runs various admissions visitor events, including Open Houses, Career Explorations, and educator programs-Develops training materials, coordinates schedules and provides feedback and coaching to event staff-Reviews and assesses the admissions events programs including logistics, facilities and guest experience to make recommendations and modifications, as necessary-Supervises and manages student employees, as necessary, to enhance their academic and professional development Show less