Alex Oniciuc

Experience

• 

  UPC Romania

  Nov 2016 - Sept 2017

  Customer Care Professional

  Provided information about services and offered troubleshooting steps for technical and commercial issues.

• 

  Asitel

  Sept 2017 - Jun 2018

  Insurance Agent

  Sold insurance policies and helped clients choose suitable programs based on their needs and budget.Achieved best seller status for five consecutive months.

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  SYKES Romania

  Jun 2018 - May 2019

  Customer Support Specialist

  Provided solutions for technical issues and responded to product queries from US and UK clients.Furthermore, I respond to any query related to the products.

• 

  Majorel

  May 2019 - Oct 2019

  Support Engineer Office 365

  Handled IT and technical cases for Microsoft Enterprise customers globally, focusing on research and scripting.

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  Reashore

  Oct 2019 - Feb 2020

  Student Advisor

  Assisted students in enrolling in USA universities using Salesforce, Outlook, Word, and Excel.Guided students on study program choices and persuaded them to choose partner universities.

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  Quantic Lab

  Apr 2020 - Jul 2021

  Quality Assurance Analyst

  Tested project quality by verifying functionality, stability, and balance.Gathered necessary information and reported issues in the database.Collaborated with project managers to obtain project data and maintain professional relationships.Tested Triple-A games.

• 

  Yardi Matrix

  Jul 2021 - Nov 2024

  Updated and maintained databases with recent transactions of commercial properties.Wrote and optimized SQL queries in SSMS (JOINs, CTEs, aggregations) to validate data accuracy, detect inconsistencies, and improve reporting.Reviewed colleagues’ work and provided feedback/training to ensure consistency and accuracy across projects.Coordinated multiple research projects, acting as project manager to plan tasks, set priorities, and track delivery.Collaborated with cross-functional teams to improve data coverage and client satisfaction. Show less

  • Analyst

    Jan 2023 - Nov 2024

  • Trainer at Yardi Matrix

    Jun 2022 - Jan 2023

  • Research Specialist la Yardi Matrix

    Jul 2021 - Jan 2023
• 

  ChannelSight

  Nov 2024 - Oct 2025

  Client Onboarding Specialist & Analyst

  Supported clients during onboarding on the e-commerce platform, assisting with integrations and resolving technical issues.Worked with large Excel datasets: imported, transformed, and enriched data with metadata fields for consistency and traceability.Wrote and executed SQL queries in SSMS (using JOINs, CTEs, and filtering conditions) to validate product data and troubleshoot catalog inconsistencies.Created and applied Custom Business Rules (JavaScript) to validate, filter, and standardize product catalog data.Built an Excel Catalog Validator App (Python, Tkinter, Pandas, Regex) to automate validation for datasets of 65,000+ rows, performing integrity checks and generating structured fail reports. Show less

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  Mercer

  Nov 2025 - now

  Database Analyst