Farrukh Shah

Experience

• 

  E-Linx Solutions Ltd

  May 2002 - Jan 2003

  Web Developer
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  Systems Ltd

  Jan 2003 - Jun 2004

  Associate Software Developer
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  Carphone Warehouse

  Apr 2005 - Mar 2007

  Team Lead

  *Rolled out a weekly coaching programme through out the store. Promoted a high challenge and support environment.*Turned around store performance from below-target to top performance in the region.*Developed and managed performance across the team to deliver 150% like-for-like margin growth.

• 

  Jacob Fox

  Mar 2007 - Oct 2008

  Web Manager

  *Optimised software to provide a license to all UK-based estate agents.*Supervised a Content Management system project which advertised products in targeted, region-specific electronic advertising outlets.

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  Tressmedia

  Oct 2008 - Aug 2011

  Email Marketing Campaign Manager

  *Managed marketing campaign execution projects worth between £15k and £100k.Supported pre-sales activities and closed new business of over £650k.*Cut down email production and deployment time from 5 days to 2 days with a new template-based approach.

• 

  Radial Inc.

  Aug 2011 - Dec 2013

  Senior Campaign Support Specialist

  *Received repeated recognitions for subject matter expertise and value contributions.*Enhanced and optimised campaign management processes to reduce costs and increase productivity.*Implemented a database-driven solution for PayPal which reduced overall deployment time and effort by 30%.

• 

  Salesforce

  Jan 2014 - Feb 2021

  Started as Team Lead, Campaign Services. Promoted to Manager of Adoption Services in April 2018, then Senior Manager of Adoption Services four months later. Serving as EMEA President of Faithforce, the company’s diversity and inclusion initiative.*Overseeing a collective portfolio of complex, global enterprise brands worth $20m+.*Delivering Operational consulting and Campaign management services *Leading, coaching and developing the in-house team across EMEA. Looking after the partner resources, near shore and offshore.*Setting the process, methodology, resourcing strategy and sales enablement procedures to successfully deliver the new Advisory Services offering to 20+ clients.*Increased platform adoption by 150% year-on-year.*Closing business worth £6m+ by supporting sales with RFPs and pre-sales engagements. Scoping services for new clients and renewals.*Developing KPIs, compliance and best practices for the practice. Delivering over 99.9% deployment accuracy. Show less

  • Senior Manager Professional Services

    Dec 2015 - Feb 2021

  • Senior Consultant - Campaign Operations

    Jan 2014 - Apr 2018
• 

  Merkle

  Feb 2021 - now

  Senior Manager - Principal Consultant