Muhammad Zaki

Experience

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  SMK MedikaCom

  Aug 2015 - Oct 2015

  Staff IT Support

  -LAN and Wireless Network Troubleshooting-Hardware and Software Troubleshooting-Manage and maintain schools computers on a regular basis-Providing IT assistance to teachers or other staff

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  Yayasan Pendidikan Telkom

  Jun 2020 - Dec 2020

  Staff Analyst of IT Service Management

  Responsible for assisting ITSM analysts in preparing IT development documents-Assist in the preparation of the IT Master Plan document-Assist in the preparation of general guidelines for online learning-Designing enterprise architecture

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  Telkom University

  Jan 2022 - Feb 2022

  Staff IT Quality Management

  Responsible for preparing required documents for surveillance of ISO 20000-1:2018 and ISO 27001:2013-Preparing quarterly reports of IT Infrastructure Service-Creating and managing IT service documents (SLA and Service Management Reports)-Assist in the preparation of IT procedure

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  Yayasan Pendidikan Telkom

  Feb 2022 - Dec 2022

  Staff IT Strategy

  Responsible for preparing required documents for the implementation of ISO 20000-1:2018 and ISO 27001:2013-Assist in preparing IMS and ITSMS documents-Creating and managing IT asset data-Creating and managing IT service documents (SLA and Service Management Reports)-Assist in the preparation of IT procedure and policy documents-Making enterprise architecture design

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  PT. Astra Graphia Information Technology (AGIT)

  Aug 2023 - now

  Staff IT Service Management

  Responsible for managing and monitoring IT services of each business function under the Astra International Managed Services Project.- Create and manage periodic reports related to IT Operation and Data Center Performance- Create and manage IT procedure (SOP) and work instruction (WI) documents- Manage administrative things related to IT operational activities or requirements- Assist in preparing ISO 20000 and ISO 27001 Compliance- Conduct competency reviews of operational teams periodically- Provide suggestions or advice to improve service and operational performance Show less