Ernesta Grigonytė

Experience

• 

  UAB Kautra

  Jun 2012 - Aug 2014

  Dispatcher

  - Working with accounting program „Labbis“;- Money accounting;- Making of cost orders;- Filling of cash book, filling of monthly account and other;- Coordination of traffic timetables;- Centralized control of the work process;- Communicating with clients;- Making of work schedules.

• 

  Danske Bank Lithuania

  Feb 2015 - Aug 2017

  - Being responsible for lean processes in the team and developing a lean culture;- Reviewing and analyzing processes, identifying waste and low-value activities;- Defining process performance KPI's and ensuring efficient monitoring;- Participating in projects, such as robotics, employees performance appraisal evaluation, etc;- Introduction to lean for new employees;- Organizing trainings for employees and monitoring them;- Preparing navigation sheets. - Being responsible for lean processes in the team;- Developing a lean culture; - Introducing new employees about lean; - Organizing weekly lean meetings for the whole team; - Participating in various meetings, lean forums with colleagues from other countries;- Analyzing and monitoring KPI’s, creating reports and presenting them to the team;- Working with transactions.

  • Specialist/ Lean supporter

    Dec 2016 - Aug 2017

  • Junior Specialist/Lean supporter

    Feb 2015 - Nov 2016
• 

  Telia Lietuva

  Aug 2017 - Jul 2018

  Process Manager

  - Gathering, documenting, analyzing different processes;- Reviewing and analyzing processes, identifying waste and areas for the improvements;- Presenting possible solutions for the process and implementing the changes;- Identifying drawbacks of the process;- Keeping communication among different parts (e.g., business owners, top management);- Preparing documentation of the process and training material;- Organizing training to business owners;- Knowledge sharing among the teams;- Participating in the change management process. Show less

• 

  1ClickFactory

  Jul 2018 - now

  - Lead and participate in various cross-functional projects, including revenue recognition, invoicing automation, CRM process automation, and the development of a collaborative model between delivery and sales teams;- Collaborate with cross-functional teams to identify improvement & automation opportunities and establish best practices and process standards;- Proactively identify and mitigate key risks and challenges within processes;- Gather stakeholder requirements for projects and processes, ensuring clear expectations are set and aligned;- Drive continuous process improvements to optimize operational efficiency;- Manage escalation processes to resolve issues in a timely and effective manner;- Oversee the process backlog and collaborate closely with development teams to ensure timely and quality-driven deliverables; - Monitor process quality through KPIs, ensuring adherence to performance standards;- Contribute to the creation of new service processes, including process mapping (BPMN), documentation, and user guides;- Prepare detailed reports using MS Excel and Power BI, providing valuable insights to stakeholders;- Lead, mentor, and develop a high-performing team, setting clear goals and driving accountability based on KPIs;- Foster knowledge sharing within the team and provide training to support professional development and process expertise. Show less - Continuously partnering with Engineering & Product teams to translate customer feedback and business needs into product requirements;- Escalation management;- Participating and leading different projects;- Quality controlling and KPIs monitoring;- Driving process improvements;- Coordinating the involvement and information sharing between the Development, Product, Delivery, Project Management, Estimates teams, and etc.;- Meeting the expectations of Partners and adhering to deadlines;- Establishing productive relationships with company subsidiaries;- Taking care of the onboarding process. Show less

  • Sales Operations Manager

    Aug 2020 - now

  • Account Manager (operations)

    Jul 2018 - Aug 2020