Ernesta Grigonytė

Ernesta Grigonytė

Dispatcher

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location of Ernesta GrigonytėLithuania

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  • Timeline

  • About me

    Sales Operations Manager at 1ClickFactory

  • Education

    • Mykolas Romeris University

      -
      Bachelor’s Degree Economics

      Microeconomics, political science, business economics, macroeconomics, accounting, econometrics, finance law, mathematic o finance, activities of Financial markets and institutions, enterprise finance and analysis, fundamentals of marketing and market research, international finance, risk management, finance and business information systems, public finances and activity of taxes institutions, management of investment projects, customs policy and taxes in Europe Union, international payment… Show more Microeconomics, political science, business economics, macroeconomics, accounting, econometrics, finance law, mathematic o finance, activities of Financial markets and institutions, enterprise finance and analysis, fundamentals of marketing and market research, international finance, risk management, finance and business information systems, public finances and activity of taxes institutions, management of investment projects, customs policy and taxes in Europe Union, international payment, financial management. Show less

    • Mykolas Romeris University

      -
      Master’s Degree Innovation Management

      Activities and Societies: Talent management and knowledge management Innovation Management, Modeling of Inovative Decision, Quality Management, Strategic Planning for Regional Development, R&D Commercialization and Patents, Science Project Management, Marketing management and etc.

  • Experience

    • UAB Kautra

      Jun 2012 - Aug 2014
      Dispatcher

      - Working with accounting program „Labbis“;- Money accounting;- Making of cost orders;- Filling of cash book, filling of monthly account and other;- Coordination of traffic timetables;- Centralized control of the work process;- Communicating with clients;- Making of work schedules.

    • Danske Bank Lithuania

      Feb 2015 - Aug 2017

      - Being responsible for lean processes in the team and developing a lean culture;- Reviewing and analyzing processes, identifying waste and low-value activities;- Defining process performance KPI's and ensuring efficient monitoring;- Participating in projects, such as robotics, employees performance appraisal evaluation, etc;- Introduction to lean for new employees;- Organizing trainings for employees and monitoring them;- Preparing navigation sheets. - Being responsible for lean processes in the team;- Developing a lean culture; - Introducing new employees about lean; - Organizing weekly lean meetings for the whole team; - Participating in various meetings, lean forums with colleagues from other countries;- Analyzing and monitoring KPI’s, creating reports and presenting them to the team;- Working with transactions.

      • Specialist/ Lean supporter

        Dec 2016 - Aug 2017
      • Junior Specialist/Lean supporter

        Feb 2015 - Nov 2016
    • Telia Lietuva

      Aug 2017 - Jul 2018
      Process Manager

      - Gathering, documenting, analyzing different processes;- Reviewing and analyzing processes, identifying waste and areas for the improvements;- Presenting possible solutions for the process and implementing the changes;- Identifying drawbacks of the process;- Keeping communication among different parts (e.g., business owners, top management);- Preparing documentation of the process and training material;- Organizing training to business owners;- Knowledge sharing among the teams;- Participating in the change management process. Show less

    • 1ClickFactory

      Jul 2018 - now

      - Lead and participate in various cross-functional projects, including revenue recognition, invoicing automation, CRM process automation, and the development of a collaborative model between delivery and sales teams;- Collaborate with cross-functional teams to identify improvement & automation opportunities and establish best practices and process standards;- Proactively identify and mitigate key risks and challenges within processes;- Gather stakeholder requirements for projects and processes, ensuring clear expectations are set and aligned;- Drive continuous process improvements to optimize operational efficiency;- Manage escalation processes to resolve issues in a timely and effective manner;- Oversee the process backlog and collaborate closely with development teams to ensure timely and quality-driven deliverables; - Monitor process quality through KPIs, ensuring adherence to performance standards;- Contribute to the creation of new service processes, including process mapping (BPMN), documentation, and user guides;- Prepare detailed reports using MS Excel and Power BI, providing valuable insights to stakeholders;- Lead, mentor, and develop a high-performing team, setting clear goals and driving accountability based on KPIs;- Foster knowledge sharing within the team and provide training to support professional development and process expertise. Show less - Continuously partnering with Engineering & Product teams to translate customer feedback and business needs into product requirements;- Escalation management;- Participating and leading different projects;- Quality controlling and KPIs monitoring;- Driving process improvements;- Coordinating the involvement and information sharing between the Development, Product, Delivery, Project Management, Estimates teams, and etc.;- Meeting the expectations of Partners and adhering to deadlines;- Establishing productive relationships with company subsidiaries;- Taking care of the onboarding process. Show less

      • Sales Operations Manager

        Aug 2020 - now
      • Account Manager (operations)

        Jul 2018 - Aug 2020
  • Licenses & Certifications

    • EFSET English Certificate - Score: 67/100, Advanced (CEFR C1)

      EF Education First
      View certificate certificate
    • PMI-PBI

      Udemy
      Apr 2024
    • Cert Prep: Project Management Professional (PMP)®

      LinkedIn
      Feb 2020
      View certificate certificate
    • Risk management fundamentals

      Udemy
      Jan 2025
    • Business Analysis Foundations

      LinkedIn
      Mar 2020
      View certificate certificate
    • Stay Lean with Kanban

      LinkedIn
      Feb 2019
      View certificate certificate
    • Transitioning from Waterfall to Agile Project Management

      LinkedIn
      Feb 2019