Abdelrahman Tarek Abdelmoez

Experience

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  Rashpetco (Shell-JV)

  Jun 2019 - Jul 2019

  Field Operations Training

  - Overview of turbomachinery design concepts and operation.- Hands-on experience with instruments and control systems, identifying and fixing malfunctions in field equipment.

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  Vodafone

  Feb 2024 - Mar 2024

  International account advisor

  - Enhanced understanding of industry standards for delivering exceptional customer service / client relation in a global context.- Gained proficiency in utilizing customer service software and internal systems.

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  Raya Information Technology

  Mar 2024 - now

  Digital Enterprise Management | ITOM | APM

  - Implement & maintain APM tool (Cisco AppDynamics)- Conduct weekly meetings with various banks & companies to showcase AppDynamics’ value & its integration with the client’s app, tailoring solutions & delivering POVs. Deliver knowledge transfer sessions to empower teams on implemented solutions.- Manage projects end-to-end, gather customer requirements, conduct UAT, document processes & configurations, track project activity.- Possess deep knowledge of client’s application architecture & flow map, administering their Windows/Linux servers to meet the tool requirements.- Collaborate effectively in multi-tech environments to solve problems by Analyzing logs, identifying root causes, & successfully providing solutions. عرض أقل