Thu Lê

Experience

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  Ocha POS

  May 2019 - May 2020

  Customer Service Agent

  - Advise, instruct, handle customer's requests and issues while using the software Ocha via support channels: hotline, Facebook, email...- Record customer historical in the internal system.- Communicate with internal departments (mostly via email) to solve customer's problems and complaints.- Assist foreign customer.- Make survey calls every week to evaluate customer's satisfaction.

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  Shopee

  Jun 2020 - Oct 2022

  - Handle customer's requests, complaints relatingto transport services. Provide accurate, valid and complete information using the right methods/tools.- Assist Team Leader to monitor real-time performance and initiate appropriate actions.- Meet KPI such as average handling time, email/chat response rate, customer satisfaction score, etc..- Communicate effectively by providing accurate information to Shopee users and external partners.- Contact point for foreign customers, take care of tasks with foreign customers.- Training specialize tasks for new member. Show less

  • Listing Quality Control Associate

    Jun 2021 - Oct 2022

  • Customer Service Associate

    Jun 2020 - Jun 2021
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  Trusting Social

  Mar 2023 - Jul 2023

  Customer Service Specialist

  - Support customers to feedback on questions relating to products and services's features, terms & conditions, the process of opening and usage of products and services of the company through supporting channels.- Listening and monitoring customer feedback about products and services through communication channels and social networks, thereby synthesizing customer opinions, giving opinions, proposing product improvements, services, sales promotion programs and propose solutions to handle the communication crisis.- Update product regulations, new policies, promotions of the company.- Report on consulting, support, complaint handling and market survey activities. Show less

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  Gourmet Partner Vietnam

  Nov 2023 - Jun 2024

  Customer Service and Admin Executive

  1. Customer Service:• Process orders via email or phone on SAP• Check data accuracy in orders and invoices on SAP• Contact clients to obtain missing information or answer queries• Liaise with the Logistics department to ensure timely deliveries• Communicate feedback from customers internally• Special price and sample monitoring• Archive documents in Hanoi office (contracts/invoices/DO/Quotation)• Place order for transfer stock from HCM to Hanoi• Maintain safe and clean work environment by keeping shelves, inventory space and work stations neat; sweep and clean• Assist with receiving, unloading, counting and stocking physical inventory in the office/warehouse• Ensure physical stock is properly reported in SAP system2. Administration and Cashier:• Responsible for the office and looking after the equipment, ensure cleaning by a third party if necessary• Monitor office supply levels, and re-order when appropriate• Follow office expenses; collect vouchers, contracts, invoices and other documents of office activities in a systematic and reasonable manner.• Prepare daily and weekly expense reports and report to relevant departments.• Report if anything is not aligned with the company policy• Other tasks based on allocation of management level...• Responsible for transferring cash to the bank on weekly basis Show less