Zlatan Sarkanovic

Experience

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  PADCO, Inc / USAID

  Oct 2002 - Nov 2005

  IT Specialist

  Managed the project of development and implementation of Information systems for 12 different municipalities throughout Bosnia and Herzegovina. Fully responsible for planning, technical design, project management, vendor coordination, resources and budget management (over 500.000 Euro) as well as implementation activities, transition and training of the users. Project included complete delivery of IT solution, including IT infrastructure (network, Servers, computers etc.), alignment of 3rd party software solution with legal requirements and needs as well as post implementation support. Show less

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  IBM Global Services

  Feb 2007 - Nov 2007

  Project Office Manager

  Managed the project office for one of the largest programs in Switzerland with large number of consequent projects. Responsibilities included alignment of all project activities against PMI Methodology, support with planning and controlling activities, development of PM templates, organization and coordination of communication, updates and regular meetings with the all stakeholders. Support with PM tools used as well as organization and maintenance of documentation and central project documentation repository. Show less

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  PPG Industries

  Nov 2007 - Feb 2017

  As the IT Manager for PPG Industries, I managed the EMEA IT Enrolment, Compliance, and Security Team, responsible for user and access administration, security administration, and SOX compliance on centrally managed IT systems. Some of my accomplishments in this role include:Restructuring the global EMEA IT Enrolment, Compliance, and Security team and optimizing processes, resulting in significant increase of operational efficiency and cost savingsSuccessfully implementing a new IT Request Management tool with Identity Management solution elements for all centrally supported systemsAchieving zero audit comments on the audited system for five years in a row through an "always audit-ready" approach and automation. Show less Managed the application support team responsible over the support of GEMMS ERP as well as legacy and in-house developed software solutions used by one of the major PPG Units. The multinational team consisted of 13 people located across Europe and offshore in India. Development and optimization/streamlining of the support processes, daily operations, implementation of new functionalities and solutions as well as coordination of the business Steering committee were some of the key responsibilities on this position. Supported the implementation and transition of GEMMS data/operations to Oracle 11i as part of overall EMEA project. Show less

  • IT Consultant - EMEA Vendor Management and Licensing

    Jan 2016 - Feb 2017

  • EMEA IT Enrolment, Compliance and Security Manager - IT Manager

    Dec 2011 - Dec 2015

  • Oracle O2C Support Team Manager - IT Project Manager

    Jan 2010 - Dec 2011

  • GEMMS Application Support Manager - IT Project Leader

    Nov 2007 - Jan 2010
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  Red Hat

  Mar 2017 - now

  As the Senior Manager of IT Experience Consulting at Red Hat, I lead a team of top-tier consultants in delivering innovative solutions that drive continuous improvement and transformational change. I develop and execute the IT Experience department's strategic vision, resulting in the successful delivery of ambitious goals and objectives. I also created a comprehensive business architecture model for the IT Experience organization, facilitating a common language and transparent understanding of what and how we do it, empowering us to make informed, strategic decisions. Furthermore, I developed comprehensive business value maps that aligned the IT Experience organization's products with associate experience inputs and measures, optimizing alignment with business needs and maximizing value for stakeholders. My customer-centric approach ensures that solutions are tailored to meet the unique needs and preferences of clients. I inspired a culture of continuous improvement and catalyzed a wave of transformative change throughout the organization. As a result, I lead strategic experience transformation efforts, implementing innovative, results-driven initiatives that measurably improved the organization's efficiency, agility, and profitability. Show less As the Senior Global IT Business Relationship Manager at Red Hat, I was responsible for creating and leading the IT BRM Program, a high-level service focused on fostering collaboration and partnership between IT and business units, aligning goals, and helping business units meet strategic objectives. I developed and implemented a successful strategy, organizational plan, and operating model to establish the IT BRM Program for Red Hat, which focused on delivering high-level service to customers, increasing collaboration and partnership, aligning IT and business goals, and helping business units meet strategic objectives. I led a team of five regional Business Relationship Managers and oversaw the delivery of IT services across different business units, ensuring timely and effective solutions that meet business requirements and goals. Additionally, I built and maintained positive, collaborative relationships with key stakeholders, including executive leadership, department heads, and external vendors, fostering trust and effective communication. I collaborated with cross-functional teams to deliver IT solutions that meet business requirements, on time and within budget, leveraging strong communication, negotiation, and problem-solving skills. Finally, I conducted regular business reviews with key stakeholders to measure IT performance and identify areas for improvement, facilitating data-driven decision-making and continuous improvement. Show less

  • Senior Manager - IT Experience Consulting

    Apr 2021 - now

  • Senior Global IT Business Relationship Manager

    Mar 2017 - Mar 2021