Experience

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  Cape maritime electronics

  Jun 2009 - Jan 2012

  Telephony support engineer

  Dimension Data iSDX Replacement Project, Current Job – 1 Feb 2011- 1st and 2nd line Support – Nortel CS1K PBX with telephony handsets 1210, 1230 and 2033- Training Users - Nortel CS1K PBX handsets 1210, 1230 and 2033- Management of Assets and project store- Fault finding on the Network + Nortel CS1K – Logging calls with Help desk as required- Project LiaisonDimension Data Medscheme - Avaya Voice Portal , 1 June 2009 – 31 August 2009- Avaya Voice Portal User Acceptance Testing- Call Flow Testing Show less

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  Dimension data

  Feb 2012 - Sept 2013

  Genesys engineer

  Support/Manage Genesys call centers around South Africa/Globally.As a Genesys Support Engineer we provide a service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Our primary objective is to ensure zero missed service level agreement conditions.

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  Anana ltd

  Oct 2013 - Feb 2020

  Building architectural designs for on-prem/cloud Genesys Engage solutions along with defining interface contracts for 3rd party system integrationDeployment and testings of the solutionsStakeholder ManagementHandover to operational teamDelivery done using waterfall and agile modelsNotable Genesys Engage Solutions- Genesys Mobile Engagement- Genesys Intelligent Workload Distribution- Genesys Social Media- Genesys Interaction Analytics Implementing Genesys Engage Solutions

  • Senior Solutions Consultant

    Nov 2016 - Feb 2020

  • Solutions Consultant

    Oct 2013 - Oct 2016
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  Sabio

  Mar 2020 - now

  Sa head of professional services | managing director cxi

  Managing a team of Solutions Consultants on project deliveryUnderstanding new technologies, and identifying market gaps along with a GTM strategy Responding to all customer RFI/P/QCosting all Professional Services projects for the South African regionSupporting the development of the strategic growth roadmap