Experience

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  Japan exchange and teaching program(me) (jet)

  Sept 2008 - Sept 2009

  English language teacher

  As an English Language Teacher, I co-taught English classes with Japanese teachers in at a rural Japanese high school. I planned lessons that focused on speaking and having fun! - Planned communication centered lessons for students with varying English abilities.- Worked closely with a completely Japanese staff- Designed various worksheets and games using Microsoft Word and Excel.- Team-taught 10-20 classes per week with a Japanese faculty member, with classes ranging in size from 20-40 students. Show less

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  The little gym of seattle

  Apr 2010 - Sept 2011

  Gymnastics instructor

  As a gymnastics instructor at the Little gym, I taught Parent-Child and Pre-K gymnastics classes. - Facilitated social, cognitive, and physical skill growth for students through gymnastics- Collaborated with other instructors for team-taught classes - Fulfilled office duties: answering phones, receiving payments, organizing, filing, greeting parents, and enrolling students

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  Moz

  Jul 2014 - Jun 2018

  As a Senior Campaign and Program Manager I developed, organized, planned, and executed multi-channel marketing campaigns to support Moz’s products, features, events, trainings, and sales initiatives.• Develop, execute, and measure marketing campaigns to drive customer acquisition and feature adoption• Coordinate email, paid marketing, social promotions, landing pages, site updates, video, and content for marketing programs • Own strategy for product launches, feature updates, and pricing communications. Show less As the Senior Manager of Marketing Communications, I managed Moz’s Email Marketing, Community, and Customer Support teams. I created efficient processes to ensure we were operationally able to meet aggressive marketing goals, while maintaining a supportive team culture.• Brought the customer voice to Moz’s marketing • Worked cross team to develop and implement marketing strategies for Moz’s website and core SEO products• Drove Customer Support’s strategy to keep users happy and the team efficient • Acted as the primary business owner for marketing automation and support tools such as Marketo, Hubspot, and Intercom Show less As the Senior Customer Support Manager, I led a team of 14 Support Engineers, kept response times low, and customer happiness high. I leveraged data to advocate for customers, expanded our team internationally for 24/7 coverage, and helped start our customer success team. • Analyzed Support Ticket data to optimize our 24/7 coverage• Built an international support team in the UK and Australia from the ground up• Managed the creation of a “Ticket Forecasting” model that predicted ticket volumes based on trends• Helped create Moz’s Customer Success team• Built an onboarding program for new hires for our Customer Support and Success teams from scratch• Organized and communicated customer “bug” data to help prioritize bug fixes with Engineering • Met regularly with the Executive Team to help plan and implement cross team product strategies • Participated in Moz’s executive level strategic planning Show less

  • Senior Campaign and Program Manager

    Jan 2018 - Jun 2018

  • Senior Manager of Marketing Communications

    Jul 2016 - Dec 2017

  • Senior Customer Support Manager

    Jul 2014 - Jul 2016
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  2a (formerly 2adaptive)

  Jun 2018 - now

  Managing program manager

  As a Consultant, I work with 2A’s developers, designers, writers, and leadership to execute impactful web projects for our clients. • Gather technical requirements for client sites, draft website planning documentation, and work with design on sitemaps, wireframes, and design comps • Task development work for our dev team, manage our backlog, and help run sprint planning • Work directly with clients and manage project timelines • Work with 2A’s business development and technical teams to create and pitch proposals, scope and price work, and close web development deals Show less