Experience

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  Rotana hotel management corporation pjsc

  Feb 2011 - Jan 2017

  Supervise all Guest Service employees ensuring that guests are taken care of in a professional and friendly manner.Maintain effective communication with all related departments to ensure smooth service delivery. Maintain an awareness of rate levels to be sold on a daily basis.Supervise the activities of the bellboys and agents, and coordinated all front office activities of the hotel.Ensured that all Brand Standards were fully implemented at the Front Desk to achieve a high LRA Score.Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements.Manage, record and resolve Guest or customer complaints promptly.Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge.Assist with other departments, as necessary. Show less Escort guest to their tablesPresent menus to guest and answer questions about menu items, making recommendations upon request.Inform guest of daily specials Explain how various menu items are prepared, describing ingredients and cooking methods.Check with guest to ensure that they are enjoying their meals and take action to correct any problems.Prepare checks that itemize and total meal costs. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Serve food and/or beverages to guest; prepare and serve specialty dishes at tables as required. Show less

  • Team Leadet --Guest Relation at Park Rotana

    Jun 2014 - Jan 2017

  • Guest experience Cordinator

    Feb 2016 - Sept 2016

  • Airport representative—Guest service

    Mar 2012 - May 2014

  • Hostess / Waitress intership

    Feb 2011 - Mar 2012
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  Holiday inn abu dhabi downtown

  Jan 2017 - Feb 2019

  Duty manager

  Implement optimum utilization of manning resources, trained employee on effective forecasting and arrange Front Office department training plan. Prepare monthly production analysis, represent the department during monthly business and review meetings. Monitor daily guest’s report (special needs, VIP arrivals) daily front office operation and perpetration of up-coming events. Responsible for managing resort’s upselling plans, guest satisfaction report, coordinating with other department for up-coming events. Handle communications with ADTCA (Tourism &culture department) monthly meeting. IHG loyalty program.Also, rotating shift of Night Manager and task force as Front office manager report to Hotel Manager Directly. Show less

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  玛丽亚蒙特梭利

  Jan 2021 - now

  英语教师