Tianna Johnston

Experience

• 

  Abercrombie & Fitch

  Mar 2014 - Jun 2015

  • Developed strategic improvement plans and delegated tasks to assistant managers to achieve daily operational and sales goals, which resulted in a 10% increase in annual revenue• Developed recruitment plans for management and non-management staff to maintain highest staffing levels in district• Recruited management trainees and led 10-week training program so trainees can easily adapt to Abercrombie & Fitch culture• Conducted weekly group interviews for non-management staff• Led management career development using quarterly action plans and performance reviews• Scheduled staff of 20 to maximize productivity and for effective payroll cost control• Led corporate visits with District Manager, Regional Manager, and Director of Stores regarding sales trends and specific customer demographics so they could assess store performance Show less

  • Store Manager

    Jun 2014 - Jun 2015

  • Assistant Manager

    Mar 2014 - Jun 2014
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  The Pacific Inn of Seal Beach

  Aug 2015 - Aug 2018

  Guest Services Supervisor

  - Developed associates to meet exceptional guest service standards, leading by example- Analyzed business trends by examining KPIs and developing suggestions for process improvement and innovation- Assisted management with budgeting and forecasting tasks to optimize business strategies- Overhauled procurement, resulting in 5% costs savings while still enhancing guest experience- Improved guest recovery and guest service SOP's, resulting in guest service ranking by industry standard change to #1 Show less

• 

  Kaiser Permanente

  Feb 2017 - May 2017

  Human Resources Intern

  • Developed recruitment plan agreements for recruiters and department managers• Supported recruiters with resume screening and interview scheduling to find candidates that fit Kaiser Permanente’s mission statement and job requirements• Assisted new hires in I-9 work verification procedures to verify work eligibility in the United States• Supported the Human Resources Department by answering inquiries over phone and in person regarding job opportunities and job status information• Constructed a training manual for position so future interns can familiarize themselves with operations and day-to-day tasks Show less

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  Cedars-Sinai

  Oct 2017 - Mar 2018

  Admitting Representative

  - Managed patient accounts for completeness, errors, and accuracy to resolve issues in a timely manner- Lead patients quickly and efficiently through registration process and verify insurance eligibility for physician orders- Coordinated delivery of high-quality records management services to healthcare providers, patients, and administrators in strict adherence with privacy regulations and internal policies- Enforced PHI privacy policies and practices in compliance with HIPPA regulations Show less

• 

  Genexa

  Mar 2018 - now

  - Build and maintain vendor relationships to drive projects forward to success- Communicate to project teams both verbally and non-verbally. Coordinate meeting cadence and organize agendas. Present progress to leadership- Manage product pipeline of 30+ projects. Develop unique project plans and budgets, anticipate challenges and document risks. Execute on schedule with multiple project teams- Analyze state of project plans and advise stakeholders on suggestions to minimize critical path- Lead operations scale up project that generated significant incremental revenue in 2022- Prepare new product development and technology transfer packages for RFP- Created R&D budget reconciliation processAdditionally, lead accounting reconciliation project in Oracle Netsuite via evolving, dual Finance-Operations Manager role Show less - Business Systems Integration: Implementation lead for ERP & CRM integration (QuickBooks/Salesforce)- Developed and implemented product development tool to facilitate cross-departmental launch process - Mapped and documented 50+ processes. Wrote Operations Department Training Manual, which was used as example for other departments- Negotiated pricing and contracts with suppliers, focused on COGS and terms favorability- Created and maintained compliance documents and files for Third Party certification and regulatory agencies - Managed regulatory submissions for international operations- Managed beginning-to-end supply chain, including demand planning, supply planning and inventory- Directed supply chain team members by providing guidance and coordination of key tasks in order to streamline processes - Sourced and onboarded Third Party Logistics Partner. Reconciled inventory to improve accuracy- Negotiated pricing and contracts with suppliers, focused on COGS and terms favorability- Product portfolio management: Planning through pipeline prioritization and road mapping. Product Development by execution of project plans. Lifecycle management via launch, in-market analysis, end-of-life Show less

  • Director of Operations

    Oct 2023 - now

  • Senior Program Manager

    Jul 2022 - Oct 2023

  • Operations Manager

    Mar 2018 - Jul 2022