Talk to sales Try for Free
Darrick Ooi

Darrick Ooi

Sales Representative + Customer Service Administratior

Followers of Darrick Ooi513 followers
location of Darrick OoiWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Connect with Darrick Ooi to Send Message

Connect

Connect with Darrick Ooi to Send Message

Connect

  • Timeline

  • About me

    Product Management | Account Management | Sales

  • Education

    • SMJK Sin Min

      2003 - 2008
      Science Stream 3A

      LibrarianScout Marching Team

    • Tunku Abdul Rahman University College

      2009 -
      Did not complete study due to financial problem Computer Science -

      Activities and Societies: TARCollege Community Sociology 2010/2011 Disciplinary Master Undergraduate Community Service Programme Disciplinary Master TAR College Community Sociology – One Day Camp Committee TAR College Healthy Living Carnival Master of Ceremony

  • Experience

    • P1 AIABS Sdn Bhd

      Jan 2012 - Apr 2012
      Sales Representative + Customer Service Administratior

      Handle sales enquiries by customer, approach customer with cheerful personality and present product information to customer face to face. Handle sales enquiries by customer, approach customer with cheerful personality and present product information to customer face to face. Handle complaints and providing solutions to customer on their requests. Provide excellence customer service experience to customer face to face.

    • Prometric Technology Malaysia Sdn Bhd

      Aug 2012 - Nov 2012
      Customer Service Representative

      Handle enquries, request, and complaints by candidates from US and Canada through phone calls. Providing excellence customer service experience to candidates. Able to adapt different working timing as Malaysia. Working night shift with same timing with United State.

    • NEC Corporation of Malaysia Sdn Bhd

      Nov 2012 - Oct 2014
      Service Desk Agent

      Handle enquiry, complaint, and request from client from Malaysia and Singapore. Working in 12 hours shift. Rotating morning and night. Able to adapt timing changes well. providing excellence customer service to clients through emails and calls. Problem solving, and communication are essential.

    • UOA Development Bhd

      Oct 2014 - Aug 2017
      Client Relations Executive

      Job Scope - Handle property enquiry, complain, and request from prospect via phone, email, and walk in visitors. Assist company’s receptionist on walk-in visitors when needed. Able to absorb information fast, handle prospects’s enquiry effectively. Being project owner for department’s task. Able to lead the team to master the functions of system and carry out the assigned task accordingly. Achievement / Project – 1. Conducted training for UOA security guard for basic customer service topic.2. Project owner of email blast solution. Explore and share the steps of performing email blast to the team. And in charge of compiling the monthly statistics as well as presenting it in department monthly meeting.3. On and off assist to enhance department report by inserting formulas into excel sheet.4. Assist to compile the company phone extension list for new office during office relocation. Show less

    • Alliance Bank Malaysia Berhad

      Feb 2018 - Jan 2020
      SME Associate

    • CIMB

      Jan 2020 - Jun 2020
      Assistant Sales Manager

    • Hong Leong Bank Berhad

      Jul 2020 - May 2022
      Account Relationship Manager, Commercial Banking

    • Grab

      May 2022 - Sept 2023
      Regional Key Account Manager, Grab for Business

    • Mastercard

      Sept 2023 - now
      Manager, Product Management, C&I

  • Licenses & Certifications

    • Cardiopulmonary Resuscitation

      FIT