Dmitry Grigoriev

Experience

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  METRO Russia

  Apr 2002 - Jan 2004

  IT support specialist

  Monitoring and support of store and HQ IT infrastructure (servers, networks, workstations, backup, business applications) Installation, maintenance, and configuration of workstations and printing devices, user support (MS Office, Internet, Windows from NT to XP). User administration (NT, AD) Configuration of PBX Siemens HiCom 150-300 Ordering, delivery control, and installation of IT and phone equipment.

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  Real,- Hypermarkets (Metro Group)

  Jan 2004 - Jan 2012

  Senior specialist

  Analyze, support, and administration of corporate business applications (ERP, POS systems, bank-client, corporate software, etc.) Second-level support tasks, problem escalation to the development team (Germany), and solution delivery control. Creation of complex SQL reports (MS SQL server). Data warehouse maintenance.First-level support and user administration (help desk) in a large organization (over 3000 employees) - MS Office, Internet, Windows, AD, ERP, corporate IT solutions, etc.Participation in new store openings - installation and configuration of POS systems, training and consultancy for end users, user manuals creation, and train-a-trainer programs.Participation in the development and implementation of corporate IT solutions, and coordination of regional IT support services. Show less

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  M.Video

  Feb 2012 - May 2014

  Project Manager

  IT project management in the market-leading company (development and rollout of business applications in the e-commerce area, Agile, Scrum). Analyze, plan, and control development tasks, testing, and implementation (Website + back-office). Budget control, key suppliers negotiations, contract delivery.

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  HP

  Jul 2014 - Jul 2022

  Account delivery manager / Technical Consultant

  Account delivery manager & technical consultant in MPS (print services) projects. Have proven experience in small-to-medium MPS project implementation (up to $2M TCV). Direct contacts with customer's top management, in-contract hardware sales & renewals. Sales and rollout of software print management solutions (hands-on experience with HP Access Control, HP Advance, WJA, UPD, HP Security Manager, HP Device Connect, Office 365, etc.) Coordination of hardware supply, installation, and maintenance on customer's sites. Coordination of regional service partners' activity, control of supplies delivery, and payments. P&L control and forecasting. Team management (up to 25 FTE) Show less

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  Freelance

  Sept 2022 - now

  Information Technology Technical Consultant