Tery Williams Rebello

Experience

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  Concentrix

  Dec 2018 - Dec 2019

  Customer Service Specialist

  • A primary point of contact between the executives and internal/external clients.• Produce professional-quality reports and briefs.• Handle requests, queries, and feedback professionally.• Working with applications like Core, GSX, GCRM, ZIMBRA, Gmail, People soft, Ultimate CSR, and many more.• Explaining provisions; explaining and offering warranties, services.• Assisting AASP's all around the globe, especially EMEA

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  Fastech

  Feb 2020 - Oct 2020

  Client Service Executive

  • Enhanced service delivery by recommending changes to procedures and products in response to customer feedback.• Communicated with customers regarding mortgage requirements and addressed and resolved customer issues.• Used Intercom, Pipedrive to document customer requests, problem issues, and recommended solutions.• Responsible for preparing, completing, and processing all forms with regard to all customer account information, ensuring all information was accurate and recorded, and making changes to the database as necessary. • Responded to customer questions and complaints, delivered fast, friendly, and knowledgeable service, and was successful in retaining customer loyalty. Show less

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  BloomingBox.com

  Oct 2020 - Feb 2023

  Senior Customer Service Specialist

  • Serves customers by providing product and service information and resolving product and service problems.• Attracts potential customers by answering product and service questions and suggesting information about other products and services.• Prepares product or service reports by collecting and analyzing customer information.• Contributes to team effort by accomplishing related results as needed.• Build sustainable relationships of trust through open and interactive communication.• Meet personal/team sales targets and call handling quotas.• Keep records of customer interactions, process customer accounts, and file documents.• Resolve customer complaints via phone, email, mail, or social media.• Place or cancel orders.• Work with the customer service manager to ensure proper customer service is being delivered. Show less

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  Tafabot

  Apr 2023 - Apr 2024

  Customer Support Team Leader
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  Abu Dhabi Commercial Bank

  Jun 2024 - now

  Customer Correspondence Unit