Robert Dimitrov

Experience

• 

  STAR project

  Feb 2011 - Feb 2012

  Project assistant

  Serbian to english report translation.Project documentation finalization (office 2010).

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  Stream Global Services

  Jul 2012 - Nov 2013

  Technical Support Agent

  Resolve technical issues on:- Windows xp/Vista/7/8- Office suite 2007/2010/2013.Translate Microsoft documentation on Serbian.Provide new resolutions to Microsoft knowledge base.Day to day phone, mail and remote contact with customers in order to resolve different severity issues.

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  C3i Europe

  Dec 2013 - Sept 2018

  IT Support Engineer

  Desktop and notebook build.Implementation of workstations the domain, mange groups, policies, etc.Resolving hardware/software issues on servers and workstations.Taking care of backup tapes (autoloader).Manage and maintain Bomgar (remote support solution) appliance.Maintain MS Exchange 2007/2010 and cloud environment, manage DLs.

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  DXC Technology

  Sept 2018 - now

  Windows/VMWare Delivery Lead

  - Deep level implementation and troubleshooting of client server applications;- Root Cause Analysis;- Customer environment problems identification and logging;- Emergency and routine changes implementation;- Server performance evaluation;- File, Print, Security and Protection services maintenance;- OS backup and Restore and monitoring;- Windows OS monthly Security patch distribution;- Hardware management (HPE/OneView);- VMWare virtualization management (deployment, configuration, troubleshooting, patching);- MS AD services management (ADDS, ADFS, Sites and Services, DNS, DHCP);- File Services (Microsoft Windows based File Server/Cluster, disks management, sharing, permissions, DFS); Show less