Experience

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  Khater engineering and trading

  Jan 2008 - Nov 2009

  Project manager and team leader

   Designing & Pricing of Building Management Systems (BMS) projects and control systems; Site follow-ups and coordination; Supervision; Submittals; Shop Drawings; As Builts; Programming; Testing and Commissioning; working on Building automation and control systems such as (SIEMENS and Automated Logic Control).  Sizing, Pricing; Supervision on installation, Testing, Commissioning and Programming of Metering systems and remote reading stations of Energy, Water and Electrical meters. Budgeting; Engineering Economy; Estimating Operation Cost of Electro-Mechanical Systems; Energy Cost Allocation. Show less

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  Ericsson

  Nov 2009 - now

  -Taking ownership of the customer relationship and be responsible for ensuring the correct and proper delivery of Customer Support services as specified in the contracted support agreements with customer. -Responsible for Customer Business Execution and the complete delivery of Customer Support Services towards customer. -Responsible for the financial and commercial as well as environment, health, and safety (EHS) performance of delivered customer support services. -Accountable for setting up and meeting agreed budget whilst delivering Service Level Agreement (SLA) fulfilment and customer satisfaction. -Active contributor in the Sales process, identifying new business opportunities and driving Add on Sales, in cooperation with Account team. -Managing the contractual requirements towards the Customer Support organization.-Coordinating all activities related to the activation of support services with the customer, handling of customer service requests, emergency handling. Show less -Supporting the CU/GCU KAM organization with business development and domain specific sales activities securing that Ericsson is perceived as a preferred partner.-Working on strategic level identifying leads and opportunities as well as taking the role of ACR or CSR in Customer Support engagement.-Influencing Customers vision & strategy, drive Ericsson involvement in creating customer visions, strategies & requirements-Delivering customer value, provide insight on how new trends will affect customer business-Identifying new S&R business opportunities which will lead to non-organic growth, identify customer business needs through consultative engagements-Driving opportunities to deals, conduct in-depth business focused discussions with customer-Working on RFPs and RFQs opportunities and delivering the costing and pricing business cases as part of the offer preparations.-Driving Knowledge Transfer, perform coaching and mentoring activities to support internal competence build up Show less

  • Service Delivery Manager

    Mar 2024 - now

  • Support & Repair Domain Sales Manager

    Jun 2022 - Mar 2024

  • Project Manager and Team Leader

    Nov 2009 - May 2022