Experience

• 

  Re/max

  Apr 2005 - Apr 2010

  Real estate broker

  Maine Shoreline Realty/REMAX Associate Broker• Provided sales of properties through advertisements, open houses and MLS• Accompanied buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting based on current market conditions • Acted as an intermediary in negotiations between buyers and sellers• Coordinated property closings, oversee signing of documents and disbursement of funds• Ensure that all real estate transactions initiated are in complete compliance with the applicable laws and regulations relating to the purchase and sale of a property Show less

• 

  Innova financial wealth & insurance advisors

  Jul 2005 - Feb 2016

  Employee benefits manager

  • Design benefit packages for small business owners • Collaborates with carrier representatives to ensure timely and accurate processing of client’s benefit plan along with serving as a liaison between clients and insurance carriers• Conduct employee enrollment meetings and present benefits in detail• Develop and maintain professional rapport with client while providing customer service, including resolving billing issues and employee claim problems• Oversees all aspects of securing quotes from carriers for medical, dental, group life, and disability plans• Research policies from different insurers while explaining features, advantages, and disadvantages of various policies• Work closely with benefits providers to resolve eligibility errors. Served as an employee advocate to benefit providers for claims issues.• Develop and distribute employee communication materials regarding plan requirements, changes, and benefit summary plan descriptions• Receive incoming calls and provide detailed information to callers about Part A and B claims, and answered general questions about benefits, cost, and coverage Show less

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  Mainehealth maine medical center

  Feb 2016 - now

  • Practice Operations• Knowledge of principles and practices of health care planning and management sufficient to manage, direct, and coordinate the operation of a health care organization.• Works with staff and physicians to implement processes that ensure applicable quality metrics are met or exceeded. • Skill in organizing work, executing assignments, and achieving or surpassing goals and objectives• Ability to organize and integrate organizational priorities and deadlines• Actively participates in all improvement activities, maintaining a positive and problem-solving attitude • Management of Staff• Determines the appropriate staff mix for department and develops processes to screen, interview, hire, train and maintain the competency of all department staff. Ensures on going staff development. Manages and resolves human resource, employee and department safety and risk management issues.• Conducts performance coaching and evaluation on ongoing basis, providing appropriate feedback • Oversees performance improvement, including any necessary employee discipline and/or termination• Takes team approaches to managing staff, and provides leadership toward achieving site and goals . Schedules staff and plans ahead for staffing needs. Reviews and approves employee hours and seeks to minimize staffing costs• Leadership, Communication and Teambuilding• Seeks ways to improve overall efficiency of practice• Exercises sound judgment and discretion in developing, applying, interpreting, and coordinating departmental policies and procedures• Monitors financial performance and identifies and implements strategies to reduce costs and improve quality of care/service Show less • Provides oversight and direction to day-to-day operation of the practice, ensuring patient care services are provided in a professional, well-organized and efficient fashion• Responsible for the direct supervision of the staff, resolves routine personnel problems, and maintain staffing assignments during fluctuations in volume and patient flow• Ensures that the facility meets all applicable JCAHO and regulatory standards and requirements and that the practice and its staff comply with all relevant SMHC policies and procedures• Ensures that services are provided to patients, employers, physicians in a service oriented fashion, and that complaints are addressed on a timely and productive basis• Monitors operational expenses, productivity/workload data, departmental charge and supply systems, and staff utilization to ensure cost-effective operating strategies are maintained• Participates with the interviews and hiring of departmental personnel and conducts initial orientation/training for new employees, assigns mentor and maintains proper documentation• Establishes performance goals with employees and coaches employees to accomplish them• Participates in the development and implementation of new programs and policies• Counseled employees regarding eligibility and benefit plan coverage• I helped clients find the right insurance coverage and prices for their needs by acting as a liaison between clients and insurance companies. Show less

  • Practice Manager

    Aug 2021 - now

  • Clinical Practice Supervisor

    Feb 2016 - Oct 2021