Experience

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  Orange business services

  Feb 2001 - Jun 2021

  I am a highly knowledgeable Customer Service Manager with over twenty-year’s experience at Orange Business Services. I continually advocate a strong customer focus and inspire to build a deep and trusted relationships with my customer. I strive to achieve the highest customer satisfaction possible. I am a creative and compassionate individual who has implemented new initiatives and showcased adaptability and forward-thinking. In my 15 years as a Customer Service Manager, I have contributed to the team at all levels. Due to the diverse and complex nature of the solutions provided to my accounts I have been exposed to nearly all services that Orange Business Services has to offer. Show less • Provide all maintenance and installations for Customer equipment which may include LAN & WAN environment, network components & CPE, data communication and telecomm operator’s equipment.• Undertake end to end fault determination, troubleshooting and resolution.• Take ownership of escalations and customer issue with respect Maintenance & Installations activities.• Responsible for a wide range of Customer Maintenance & Installations activities within a complex working environment.• Support the implementation of major Customer installations in coordination with Customer Support Services.• Interaction with customer processes in the organization including other Field Services functional units for Customer Support related issues.• Interaction with partners, supplier and 3rd party contractors for all Customer Maintenance & Installations related activities.• Achievement of World Class service level requirements.• Adherence to all company procedures.• Meet productivity targets.• Initiation of reporting in a timely manner.• Cover all southern UK Airports including LGW and LHR. Show less

  • Customer Service Manager

    Oct 2006 - Jun 2021

  • Field Service Engineer

    Feb 2001 - Oct 2006
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  Gtt

  Sept 2021 - Oct 2024

  Service manager
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  11 plus success club

  Feb 2025 - now

  Director of business development