
Timeline
Skills
Business process excellenceClient relationship buildingStrategic planningTransition managementCrmManagementBudgetsBusiness processOperations managementTeam buildingTeam managementBusiness planningTrainingBusiness developmentMarketingSales operationsNew business developmentLeadershipProject planningTelecommunicationsService deliveryForecastingAbout me
A Seasoned Professional in Operation & Delivery with effective Leadership style to build, drive and deliver multimillion dollar growth. Champion in Business Excellence through Innovation and Evolve. Proficiency in strategic project planning and management of business at Pan India and ASEAN region. Instrumental in creating unique delivery models to stay ahead of competition. Team mentoring & conducting behavioral skills trainings. To work for a professionally rich organization to create & strengthen its goodwill, customer base along with a satisfied team base through right leadership and management skills. Specialties: Business Excellence, Operation Management & Service Delivery, People Management, Client Relationship Management, budgeting, forecasting and P/L Management
Education

Niit
1992 - 1994Advance diploma computers
Sambalpur university
1988 - 1991Bachelor of commerce (b com) commerce
Utkal university
1996 - 1998Pgdm marketing 65%
Experience

Infotec network systems
Jun 1994 - Dec 1997INS is one of the major channel partners for Wipro InfoTech in India. It was also the tenth best System Integrator in India dealing in Lucent Technologies with a turnover of 200 million during my tenure.Achievements:Instrumental in getting the largest order from YMCA Delhi (0.45 million)Managed Effectively key accounts like YMCA, YWCA, Maruti, Bechtel, UPSC, Hero Honda, Surpass yearly target by 200% in 1995 & 96 Adjudged as Best Business Development executive thrice by Acer-SingaporeWorked as MR ISO 9000 and Technical Trainers for New Products quarterly Show less
SR. Executive
Oct 1996 - Dec 1997Executive
Jun 1994 - Sept 1996

Zenith computers ltd
Jan 1998 - Dec 1999Sr. executiveZCL. is one of the leading suppliers of IT Services in PC, Laptops and Networking with annual turnover of 1500 million (rupees).Major Achievements:Established company's first-ever North channel in HFCL, Blue Star, Satyam Info way, and Nationalized banksManaged Effectively key accounts like PNB, UBI to manage 100% increase in businessIncreased territory sales by 200% in 1997 and 175% in 1998 there by over 125% for last 2 years.Achieving Team targets with a hit% of 98.9% consistently for 3 years Show less

Zenith computers
Jan 2000 - Dec 2000Area manager, corporate marketingHandling existing corporate accounts, increasing Zenith's share in corporate accounts where Zenith's presence was nil. Working as Train the trainer, assisting junior team members in sales pitch and account closure

I energizer ltd.
Jan 2001 - Aug 2004Operations manager international bpoI Energizer a well know name in International BPO Services handling Technical,Games and Collections Process. I was handling the entire Technical Process Wing like MSN-Hotmail, McAfee, Gateway and a later stage Dell Collections as well.Major Roles along with Day to Day Operations of Technical process wereNew Process transitioning from client communication to planning & process going live. Indentifying opportunities to propose new business solutions to clients to increase revenueManaging Training Vertical as added Responsibilty Instrumental in designing and running the Intranet Site I-Fundooz a site dedicated to R&R Activities, Updates and Knowledge Bank for various processes Show less

Rt outsourcing services ltd.
Sept 2004 - Dec 2005Sr. operation manager (tech bpo- domestic)Management of HP domestic BPO operations (250+ seater) along with Email Process for HP Singapore, Instrumental in Planning, Managing and successfully Launching 7 new processes like Lenovo, Acer, DOPOD, EasyBill, Viewsonic, Western Digital to name a few, Client Relationship Management & People Management, Setting up Training & Development Centre which later become Tech Gurukul, Delivering Leadership & Behavioral skill trainings

Rt outsourcing services ltd
Jan 2006 - Nov 2012National head: operations & deliveryTech Gurukul was a new venture of RT Outsourcing into Technical Training Solutions and Corporate Training needs.I moved from Operations to manage Training & Delivery at Pan India and ASEAN regions, my major responsibilities were: 1. Managing Operations & training team across 12 training centres2. Managing Pan Asia Lenovo Training to Train & Create Certified Service Engineers3. Corporate Training Solutions for clients like Nokia, IBM, HP, Ericsson, Philips, Wipro & others4. Manpower Solution to Nokia, Ericsson, IBM-Daksh & HP5. Recruit & Train technical pool for managed Services Business Show less

Liqvid
Jan 2012 - May 2014Sr leaderLiqvid a known service provider on Digitization market with solution addressing the Content development part of Training Institute along with marketing English Program for New Trainees. I covered Pan India clients with major part of week went in traveling. 1. Corporate Training Solutions with Trainers 2. Digitization solutions in IT Institutes, Colleges and Schools..3. Business Tie-ups and Outsourcing Business Partner for Project development worksMajor Clients were Everton, Jetking, IIHT, IACM and few University Tie-ups. . Show less

Earth infrastructures ltd.
Jun 2014 - May 2015Avp training& strategyJoined as AVP Training & Strategy to manage Training Teams at Delhi, Noida, Gurgaon & UP Zone to train direct sales force, channel partner's marketing team. Along with that working closely with management on monthly performance review , monthly performance monitoring & reporting, Improvement & suggestions, working closely with sales team to launch new schemes & reward programs.

Life insurance sales network
Jan 2016 - Feb 2019Channel development managerFinancial and Investment Solutions along with securing life of 1000+ Family's every year, with companies like Bharti Axa, PNB Metlife, Max Life Insurance

Max life insurance company limited
Nov 2018 - Mar 2019Cdm
Licenses & Certifications

Itil v3 foundation
ExinApr 2008
Languages
- enEnglish
- orOriya
- puPunjabi
- beBengali
- hiHindi
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