Experience

• 

  Bt

  Dec 1995 - Nov 1998

  Installation coordinators supervisor / bid manager

  Coordination of international projects (AT&T / BT “Concert”) Alliance where Swiss branches were to be implemented (B-ends)Worked in close relationship with A-end project managers from all countries worldwide in different languages (French, Spanish, English) and from different culturesResource organization and workload-dispatching with the team to ensure short delivery lead timesTraining for new installation coordinator employees (onboarding trainings)I won a “Service Champion” award in Year 1998 for outstanding customer service. It has been delivered to me by Peter Manning, CEO of the Concert Alliance (250’000 employees). I was 1 of the 4 elected service champions worldwide for the full year 1998.From June 2018: Bid Manager on international Bids for Concert Alliance Show less

• 

  Nokia

  Dec 1998 - Oct 1999

  Project coordinator

  Coordination of GSM network deployment for Orange Communications in SwitzerlandCoordination, resource planning and reporting on subcontractor employees engagement in the Swiss Mobile Network Rollout of Orange Switzerland.Organization of the training and the related certifications of all subcontractor employees working for Nokia (installation, security and safety processes)

• 

  Tdc group

  Oct 1999 - Jun 2008

  Development of a new “Customer Solution Center” team which consisted in combining bid management, project management and service management in a single role named “customer solution manager”Leadership and development of the customer solution center team for the French speaking regionBid management on large and complex RFPs, orchestration of all stakeholders to provide Sunrise offer in due timeProject management of the implementation/migration of services for a customer until customer project completion signoffService management in operations phase:• Regular service meetings with customers (SLA reporting, service improvements, etc.)• Acting as SPOC for all operational topics for a customer• Accountable for customer satisfaction in operational phase• Service life-cycle managementDevelopment of tools and processes to support the day to day business of customer solution managers Show less Leadership and management of the service delivery team for Switzerland French speaking region.The team was responsible to manage international service implementation projects (for AT&T / BT “Concert” alliance) with worldwide reach as well as national service implementations in Switzerland.The team was consisting of:• Project Managers responsible to implement international projects won in Switzerland (A-ends)• Installation Coordinators responsible to implement Swiss branches of international projects won abroad (B-ends)Training management for the team and coordination for new services introduction as well as their own delivery processes. Regular quarterly meetings worldwide to improve processes with peers from other countries.Extensive experience in dealing with customers and business peers from different countries and cultures worldwide. Show less Leadership and management of the service delivery team for Switzerland French speaking region.The team was responsible to manage international service implementation projects (for AT&T / BT “Concert” alliance) with worldwide reach as well as national service implementations in Switzerland.The team was consisting of:• Project Managers responsible to implement international projects won in Switzerland (A-ends)• Installation Coordinators responsible to implement Swiss branches of international projects won abroad (B-ends)Training management for the team and coordination for new services introduction as well as their own delivery processes. Regular quarterly meetings worldwide to improve processes with peers from other countries.Extensive experience in dealing with customers and business peers from different countries and cultures worldwide. Show less

  • Manager Customer Solution Center

    Oct 2003 - Jun 2008

  • Service Delivery Manager

    Feb 2001 - Sept 2003

  • Project Manager

    Oct 1999 - Jan 2001
• 

  Sunrise upc gmbh

  Jun 2008 - Jul 2022

  Leadership of a national team of Solution Engineers, Architects and Technical Sales across Switzerland in 3 Business Regions and 3 regional cultures. The team is accountable to engineer innovative, competitive and tailored telecommunications solutions for B2B customers from small corporate to large multinational companies.Development of the team members and leaders according to the demands of the business and according to their individual skills and goals.Regular evaluation of leaders through direct observation, peer feedback and sales feedback.Organization of proper alignment of resources and effective utilization of skill sets within the assigned region and leverage cross-region collaboration when required.Inspiration and motivation of team members and leaders – results measured on quarterly basis via NPS (Net Promotor Score) methodology. NPS score improved from 53 to 95 since I took over the leadership of the team.Development of a B2B Sales Training portfolio in collaboration with Academy Training and Product Management teams in order to broaden the skillset of our Sales teams.Initiatives in various business development topics such as Indoor Mobile Coverage Solutions based on WiFi6, IoT Smart Building enablement.Drive innovation by feeding the product management team with direct inputs from the market with the aim to initiate new services that match market trends (i.e: mobile BYOS, Retroactive billing plans, etc.)Direct report to the CBO - Chief Business Officer Show less Development in collaboration with Enterprise Sales teams of Sunrise’s market penetration in French Speaking and Italian speaking regions.Leadership and management of Regional Solution Engineers and Architects.Successfully merged the Solution Engineers team from Sunrise’s acquisition “NextiraOne” into our team (2011)Organization of proper alignment of resources and effective utilization of skillsets within the assigned region.Developed a sales strategy to win large mobile corporate customers supported by a comprehensive set of self-service tools covering operations and cost-control. Thanks to this, our region has overachieved the sales targets every single year from 2008 to 2018Account management for large mobile RFPs with full sales responsibility. I managed to win 2 major customers in F-CH region: Honeywell (700 mobile subscribers) and Nestlé Switzerland (8’000 mobile subscribers)Deputy of the Sales Director Business Customers for West and South regionsMember of Sunrise's senior management teamIncorporated to the Sunrise Talent Pool in year 2018 Show less

  • Senior Manager Business Development and Innovation

    Jan 2022 - Jul 2022

  • Director Presales Engineering and Business Development

    Jul 2018 - Dec 2021

  • Senior Manager Engineering and Sales Operations

    Jun 2008 - Jun 2018
• 

  Carrosserie mischler et fils sa

  Jan 2022 - now

  Managing director

  Develop footprint of the company, partnerships with insurance companies and full leasing companies.