Experience

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  Sapienza università di roma

  Sept 2004 - Apr 2006

  Fem analyst/developer - contractor

  • FEM structural analyst of smart structures and materials for aerospace applications: - piezoelectric materials and electroactive polymers modeling and analysis. - structural analysis of launchers and space structures.• Performed satellite system analysis (design budget) and satellite concurrent design.• Teaching experience: - Lecturer on “Smart Structures & Materials” course. - Served as a tutor on the “Master in Satellites & Orbital Platforms” 4th edition. Show less

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  Blue panorama airlines

  Apr 2006 - Apr 2007

  Technical documentation & reliability manager

  • Managed fleet technical documentation and reliability analysis (Fleet, Failures & Components).• Coordinated the finalization and approval of the fleet reliability program by the local aviation authority.

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  Nayak aircraft services

  Apr 2007 - Sept 2007

  Customer account manager - alitalia express

  As Europe’s largest airline-independent MRO service provider, Nayak offers its services at 50 stations in 16 different countries across the continent for over 70 different aircraft types.• Served as the main contact point for technical issues between Alitalia Express & Nayak Group.• Responded to customer support requirements and provided 24-hour AOG support.• Monitored contractual commitments and provided oversight on the customer invoicing process.• Enhanced communication between customer and provider.• Collected and monitored performance data and developed dedicated reporting to increase focus on client needs. Show less

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  Superjet international

  Sept 2007 - Jan 2019

  General Manager in charge of the Branch operations, driving after-market activities in the assigned region.• Led a team of 50+ professionals across various functions to champion change and improve results through sharing ideas.• Managed region profitability ($20M+) and customer support operations of SuperJet 100 Aircraft.• Coordinated the finalization and implementation of $10M worth of complex service solutions for new customers, from the pre-award to post-award phase.• Reorganized and standardized logistic and accounting processes, resulting in $3M+ in assets recovery and significant improvement in spare parts turnaround time for a major customer.• Achieved recovery of bad debts, reduced account receivables up to 30% per customer, and collected $3M in outstanding bills in one year through the implementation of debt recovery plans with all customers.• Implemented cost-effective initiatives and reduced inefficiencies resulting in savings of up to 30% in specific business areas such as logistics, HR, and ICT.• Worked with HR business partner to re-energize the team through a staff bonus scheme, resulting in increased employee motivation and a 50% reduction in turnover within one year. Show less • Managed and motivated a team (up to 10) of Customer Account Managers and Entry-Into-Service Program Managers in charge of Russia&CIS, and the Asia Pacific region.• Negotiated and executed $20M+ commercial proposals, service agreements, and supporting tactics to strengthen propositions.• Coordinated the launch and implementation of a new integrated supply chain solution for $10M+ (pay-by-the-hour scheme) for the SSJ100 program.• Promoted and executed a wide benchmarking initiative on after-sales services resulting in $5M in revenues in one year by coordinating a cross-functional team and correctly positioning the offer of company services.• Achieved increased collaborations between international partners and internal stakeholders by bridging cultural differences and lowering barriers, enabling the companies to focus on business goals.• Coordinated cross-functional projects such as product entry into service (SSJ100 aircraft fleet) with different operators ensuring on-time delivery of planned support services.• Set up the commercial services team in the branch to be up and running and supporting aircraft sales campaigns, promotion and sales of services, and aircraft entry into service management within 1 year. Show less

  • Head of Russian Branch

    Feb 2015 - Jan 2019

  • Head of Commercial Services - Deputy Head of Russian Branch

    Jan 2011 - Jan 2015

  • Customer Account Manager

    Sept 2007 - Dec 2010
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  Leonardo

  Feb 2019 - now

  Helivert is a Joint Venture of Leonardo dedicated to the assembly and delivery of the AW139 helicopter and to serving the AgustaWestland (AW) helicopters family in the Russia and CIS market.• Guided an organization of 80+ professionals, fostering a customer-centric culture and coaching the service team to improve customer satisfaction.• Devised a strategy resulting in 110% growth in after-sales revenues over 2 years ($8.1M in 2020), preserved margins, and improved account receivables turnover.• Achieved discounts of up to 20% on spare parts price catalogs with major OEMs.• Expanded JV’s range of services extending the maintenance capabilities of the service center.• Identified opportunities to localize aftersales supply chain activities, strengthening partnerships with western OEMs and becoming the authorized service center in the region.• Devised pricing initiatives and a go-to-market approach to capture unexplored market potential, resulting in a 3-year support contract with a major customer.• Scaled up the AW139 production capacity of the plant to 4 helicopters/year, reorganized the team in 6 months, and delivered a $60M project on time to a VIP Customer under challenging conditions. Show less

  • Customer Support & Services | Digital Services

    Jun 2022 - now

  • Director Services and Operations (COO) @HeliVert (JV Leonardo Helicopters)

    Feb 2019 - May 2022