Experience

• 

  Idealhouse

  Oct 2020 - Nov 2020

  Junior accountant

  Junior Accountant Responsibilities:• Post and process journal entries to ensure all business transactions are recorded• Update accounts receivable and issue invoices• Update accounts payable and perform reconciliations• Assist in the processing of balance sheets, income statements and other financial statements according to legal and company accounting and financial guidelines

• 

  Cib egypt

  Nov 2020 - now

  Responsibilities:1. Forecasting for calls. 2. Staffing employees.3. Scheduled employees.4. Reporting for performance and adherence. 5. Real time monitoring.6. Analysis reporting. 1. Shift leader.2. Handling customers.3. Customer satisfied.4. Handling escalation calls .5. Training of new employees.6. Reviews and validation requests and complaints.

  • Resource planning officer on call center workforce management (WFM)

    Nov 2022 - now

  • Contact center operation agent (Inbound Customer Service Representative).

    Nov 2020 - Nov 2022