Experience

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  Infosys

  Mar 2011 - Aug 2012

  System engineer

  Worked on a project involving application support for a large number of internal applications for a global semiconductor giant. Support provided mainly was L2 / L3 and included resolving defects and undertaking enhancements for existing applications.

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  Indian school of business

  Oct 2012 - Mar 2013

  Academic associate

  Working in areas of IS and Operations

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  Broadridge

  Jul 2013 - Jun 2016

  Senior member technical

  Worked in project which primarily involves technical and business support for post trade solution system. The main job responsibilities included 1.) Infrastructure monitoring , application monitoring , working on production issues (L2 support) . 2.) In-depth knowledge of trade life cycle and financial messaging protocol SWIFT . 3.) Supported multiple asset classes such as Equites, Debt, Options, Warrants as well as various transactions such as Proprietary trading, Repos, Stock Borrow/Loans. 5.) Good understanding of Stock record posting, accounting and P&L . Show less

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  Jpmorganchase

  Mar 2017 - Oct 2018

  Associate

  Worked as a Business Analyst as well as a member of the Product owner team. 1.) Managed end to end SDLC for a firm wide application supporting the firm's business continuity program.2.) Responsible for writing user stories, test cases and business validation.3.) As a part of the product owner team, participated in table top exercises for Business Resiliency planning.

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  Broadridge

  Nov 2018 - now

  Client services manager

  Managing service delivery for a Post trade solutions system for Tier 1 EU banks. The application covers all aspects of back office settlements such as Reference Data, Trade Enrichment, Market Confirmations, Settlement Instructions, Stock Record/Accounting, Corporate Actions and caters to multiple asset classes across multiple markets . Key Job Responsibilities Include :1.) Providing leadership and support to product support team by monitoring day to day workload and channelizing incident triage.2.) Managing Service delivery levels and act as point of escalation for client critical incidents.3.) Handle all product enhancements and ensure allocation of work to appropriate teams.4.) Development of project plans, including delivery, testing, logistics, in-service support, training, risk mitigation and documentation.5.) Internal senior stakeholder management and close liaison with development, QC and support teams.6.) Creating release handover plans, managing UAT and coordinating with internal teams to promote releases to production environments. Show less