Experience

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  Department of environment and natural resources

  Jan 2014 - Mar 2014

  Human resources staff
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  Home credit philippines

  Jun 2014 - now

  Meet targeted volume of call evaluations for voice bot as agreed with AI Training Team LeaderProvide quality call evaluations that are accurate. Must meet the required % share of accurate evaluations (set by the AI Training Team Leader) based on weekly random inspection of evaluationsProvide the AI Training Team Leader with suggestions for improving the AI service based on insights gained from listening/reviewing calls and other primary materialsEvaluate voice bot calls to identify issues and gauge the bot’s competency in performing its taskSharing findings from call evaluations with the AI Team and proposing action plans to address themProvide user experience feedback on call evaluation processes and tools, and give suggestions for improvements. Show less

  • AI Optimization and QA Specialist

    Jun 2020 - now

  • Junior Quality Assurance

    Jun 2017 - Jun 2020

  • Credit Adviser

    Jun 2014 - Jun 2017