Experience

• 

  Aditya birla minacs worldwide limited

  Nov 2009 - Mar 2012

  Operations team coach

  • Taking live escalations to resolve the queries and encouraged team by handling appreciation calls for the members of the team.• Being the inbound process call center of the Birla Sun Life Insurance, I designed the script templates and created knowledge process training module for the team.• To monitor team’s performance based on their KRA and to ensure that they are given regular feedbacks and guidance.• To provide the base for open discussion for query resolutions in weekly or fortnightly meetings.• Delivering of the excellent customer service by supervising customer related activities of staff and ensuring that customers are treated in a professional manner.• As a Team Coach, I help the company in recruiting good and qualified staff with huge knowledge about the company’s business in order to build a competent and strong workforce for the organisation as this can affect productivity.• I was also responsible for staff welfare by providing all their needs and ensuring conducive work environment for enhanced production and delivery Show less

• 

  Collabera technologies private limited

  Mar 2012 - Jun 2017

  • Assistant Manager - Audit and Compliance

    Jan 2016 - Jun 2017

  • Sr. Team Leader - Audit and Compliance

    Apr 2015 - Dec 2015

  • Team Lead - Audit and Compliance

    Aug 2013 - Mar 2015

  • Executive - Audit and Complaince

    Mar 2012 - Jul 2013
• 

  Collabera service pvt ltd

  Jul 2017 - Jun 2020

  • Manager - Legal, Contracts & Compliance

    Jan 2019 - Jun 2020

  • Manager - Audit and Compliance

    Jul 2017 - Dec 2018
• 

  Collabera

  Jul 2020 - now

  From Client Viewpoint:• Prepare, review, negotiate, and interpret contracts (including among others, confidentiality agreements, service agreements, consulting agreements, and amendments), ensuring business needs and priorities are met while minimizing potential risks.• Read, understand, and analyze standard business and legal terms, identify issues and risks, and suggest potential solutions.• Coordinate and process information and responses from business stakeholders and other Law Department members to utilize in contract review and negotiation.• Provide training and guidance to business partners regarding the contract review and approval process, contracts management, and potential risks.• Participate in and assist with the resolution of contract disputes and claims.• Assess hire eligibility for temporary employees based on state/federal regulations and client requirements as they relate to candidates’ criminal background check reportsFrom Vendor Viewpoint:• Drafting tailor-made contracts based on inputs received from stakeholders including but limited to master Services Agreement, Non-disclosure agreement, supply agreement, vendor agreement.• Query Resolution regarding contract obligations and revisions• Standardizing, improvising and vetting of various agreements / contracts • Acting as the primary contact between the Internal Team and Sub-contractors, ensuring that all legal and contractual matters are addressed efficiently and promptly.• Giving sign off on the matters referred to Contracts department• Understanding complex contracts and breaking down the issues based on criticality level and suggesting solutions.• Responsible to set Compliances and check points for Teams like Sales, Recruitment, Operations, Audit, Billing, Expenses, AP/AR.Compliances:• Adherence of all Client related compliances (Contractual, Legal, SOW, Change Requests)• Vendor Compliances (Sub-Contractor, Corp-to-Corp, Emp-Contractor). Show less

  • Associate Director - Legal, Contracts and Compliance

    Jan 2024 - now

  • SR. Manager - Legal, Contracts & Compliance at Collabera

    Jul 2020 - Apr 2024