Experience

• 

  B&q

  Jan 2011 - Jan 2012

  Customer service

  - Assisting customers with queries- Ensuring all shelves were filled where necessary- Helping customers choose products that they require- Taking orders from tradesmen and tradeswomen- Informing customers of the status of their orders and delivery times- Assisting other stores with stock

• 

  Curtis instruments, inc.

  Nov 2012 - now

  - Assisting customers with specifying components for their battery powered vehicle- Technical support and training for industrial battery charger agents across the UK- Working with vehicles with the battery voltage ranging between 24V and 144V DC. - Specifying products to suit the customers application- Tune and commission electric speed control systems- Fault finding remotely and on site- Commissioning and tuning electric vehicle systems. Mainly AC induction motors, SPMAC and IPMAC motors.- Writing custom application software to develop customisation to the product and integrate this into the application- Wiring electric systems- Creating schematic drawings- Create custom manuals after commissioning a project- Providing support to major OEM's in the UK and Europe- Work on customers sites to fault find and/or tune a system- Test and evaluation of new products- Ensure the application meets the appropriate regulations (e.g. EMC, EN1175 etc.)- Knowledge of CAN systems (CANopen and J1939)- Provide training of products and systems to both customers and colleagues- Provide advice at all stages of a project Show less - Assisting customers with specifying components for their application- Technical support and training for battery charger agents across the UK- Specifying products to suit the customers application- Tune and commission electric speed control systems- Fault finding remotely- Commissioning and tuning electric vehicle systems- Writing software to develop customisation to the product and integrate this into the application- Wiring electric systems- Gaining experience with all electric speed control systems (DC, AC, PMAC)- Providing customer support to major OEM's in the UK- Work on customers site to fault find and/or tune a system- Test and evaluation of new products- Ensure the application meets the appropriate regulations (e.g. EMC, EN1175 etc.)- Knowledge of CAN systems (CANopen and J1939)- Provide training of products and systems to both customers and colleagues Show less Gaining the fundamental skills for the Customer Support Engineer role which include:- Theory and practical knowledge of forklift truck systems- Gain experience out in the field- Fault finding remotely- Writing custom software- Learn and gain experience to on all products including speed controllers (DC and AC), instrumentation, battery chargers etc- Gain both a level 2 and 3 in Forklift Truck Maintenance and Repair- Gain industry experience to progress in the role and assist customers further Show less

  • Technical Manager

    May 2022 - now

  • Applications Supervisor

    Jan 2020 - May 2022

  • Application Engineer

    Jun 2019 - Jan 2020

  • Customer Support Engineer

    Aug 2016 - Jun 2019

  • Customer Support Apprentice

    Nov 2012 - Aug 2016