Experience

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  Boulder steel, inc

  Aug 1994 - May 1996

  Office assistant

  Responsibilities: Copied blueprints, ran errands, performed credit checks, answered phones, etc.

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  Joan garden cooper

  Sept 1996 - Nov 1996

  Paralegal/legal secretary

  Responsibilities: Drafted correspondence, pleadings, memoranda; calendared appointments and court deadlines; obtained medical records; answered phones; sorted mail; filed documents; created forms; interviewed clients; and drafted billing statements.

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  Us district court (http://www.cod.uscourts.gov/home.aspx)

  Nov 1996 - May 1998

  Deputy clerk

  Responsibilities: Received, routed, and responded to court filings; responded to public inquiries by mail, by phone, and in person; wrote, copied, filed, and issued court orders; utilized a case management database; applied local and federal rules of civil procedure to specific situations; recorded proceedings in writing and on tape for the court record; tracked pending motions and current filings in civil cases; scheduled proceedings on a magistrate judge's calendar; organized and indexed the exhibit room; and provided backup secretarial and clerical services. Show less

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  Hogan lovells

  May 1998 - Feb 2000

  Legal assistant (paralegal)

  Responsibilities: Inventoried, organized, reviewed, indexed, and managed large quantities of documents for discovery, pre-trial, and trial; docketed and calendered deadline dates and filings; performed factual and legal research using legal texts, Westlaw, and the Internet; drafted memoranda, motions, pleadings, discovery responses, orders, agreements, charts, tables, graphs, etc.; coordinated seminar details; proof-read and cross-checked various documents for grammar, spelling, coherence of legal arguments, accuracy of legal cites, and other specific criteria; retrieved court and case information regarding rules, motions, and deadlines; accounted for time spent on each task, client, and matter; coordinated and communicated with nine or more attorneys regarding multiple projects and deadlines; aided office personnel with administrative tasks; promptly responded to communications and queries from clients and firm personnel. Show less

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  Qwest communications international, inc.

  Feb 2000 - Jul 2011

  Responsibilities: Managed process development, training, electronic tools and reporting for a team of pricing, product and offer managers. Developed and modified process and procedural documentation, including communications, training, and website updates. Documented and tracked discussions and decisions at executive level meetings. Utilized meeting minutes, opportunity forms, and reporting from databases to perform quarterly Sarbanes Oxley non-standard contracts and complex transactions testing for reporting to executives and internal and external auditors. Responded to user issues with various tools via trouble shooting, training, and/or IT development and support processes. Hired and managed two employees responsible for tool development and reporting. Show less Managed 2 - 6 contract analysts and administrators in drafting, tracking, and archiving wholesale agreements for all Qwest entities. Coordinated the resolution of contractual and process issues. Analyzed and implemented process, systems, and template improvements. Coordinated periodic and recurring reporting on contracting, process cycle times, and ad hoc requests. Facilitated synergies and cross training between wholesale contract groups to promote efficiencies and balance workload. Administered agent and affiliate contracting for wholesale. Contributed to the development and release of new and updated contract templates and processes for products and services. Show less

  • Manager, Operations for Pricing and Offer Management

    Oct 2006 - Jul 2011

  • Manager, Wholesale Contract Administration

    Feb 2001 - Oct 2006

  • Paralegal, Wholesale

    Feb 2000 - Feb 2001
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  Centurylink business

  Jul 2011 - Aug 2020

  Managed process development, training, electronic tools and reporting for a team of pricing, product and offer managers. Developed and modified process and procedural documentation, including communications, training, and website updates. Documented and tracked discussions and decisions at executive level meetings. Utilized meeting minutes, opportunity forms, and reporting from databases to perform quarterly Sarbanes Oxley non-standard contracts and complex transactions testing for reporting to executives and internal and external auditors. Responded to user issues with various tools via trouble shooting, training, and/or IT development and support processes. Hired and managed two employees responsible for tool development and reporting. Show less

  • Sr. Lead Sales Operations Consultant, Channel Alliance

    Apr 2015 - Aug 2020

  • Sr. Program Operations Manager for Pricing and Offer Management

    Jul 2011 - Apr 2015
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  Lumen technologies

  Aug 2020 - now

  Developed strategy, managed execution, and provided analysis and reporting for the Lumen indirect channel partner incentives and (Marketing Development Fund) MDF programs. These important, high visibility programs drive utilization and results to meet Lumen’s indirect channel sales and revenue targets. • Met with indirect channel sales leadership/directors/managers to develop marketing programs that drive incremental channel sales and revenue. Used marketing tactics to support the launch and ongoing awareness of partner incentives and ROI programs. • Fostered a collaborative and productive ecosystem environment between marketing and sales, sales operations, accounts payable, customer success, technology specialists, brand, product, and legal teams to successfully execute marketing programs.• Developed and executed communication plans to ensure that Sales was aware of respective marketing programs.• Ensured high awareness, adoption, and participation in incentive and ROI programs with internal channel management team and external channel partners; developed and deliver action plans for improvement in adoption, as needed.• Prepared dashboards and reports on tracking and success of respective programs.• Developed, managed, and tracked payments and results.• Accurately and successfully forecasted and managed to annual marketing program budgets.• Managed marketing relationships with external partners, as appropriate.• Lead and/or participate in strategic/special projects on an as-needed basis.• Build and update reports and dashboards in Salesforce, Excel, and PowerPoint. Utilize Power BI dashboard data Show less • Provided leadership, support and to help set the direction for the Small Business organization from a project and process improvement perspective• Administer sales opportunity management• Implement system enhancements, and new product/process deployments• Designs/develops highly complex sales operations programs/processes impacting service, support, or distribution.• Works with Salesforce reporting and dashboards, and understands revenue data, sales funnel, and opportunities.• Provides assistance with ad hoc reporting and other team initiatives.• Makes recommendations to enhance productivity, sales revenue and collaboration between human resources, operations, sales, marketing, product, and finance.• Guides others in problem solving.• Ensures sales operations policies/practices are reviewed/revised as technology and business conditions change.• Develops/delivers training to sales force.• Leads project teams.• Creates very complex reports and account analysis.• Using broad sales operations & business knowledge, identifies issues & opportunities. • Acts as subject matter expert for customers & sales employees.• Provides analytical support and makes recommendations to senior sales management to evaluate organizational effectiveness. Show less The Sr Inside Channel Manager (ICM) is aligned with CTL business partners throughout the sales cycle to provide support and drive sales opportunities to close.Responsibilities:• Participate in Solution Design• Set up conference calls and or attend customer meetings as needed• Perform Opportunity planning/blue sheet reviews• Engage resources/stakeholders• Recommendations on additional products• Provide Quoting and Support on any new sale opportunities, primary focus is $5K MRR and below, withengagements above this amount as well• Complete Proposals including RFP support as it is applicable to ICM role• Provide Quotes for all network-based solutions• Follow up on provided quotes to drive sales• Disposition each opportunity as won/lost with details surrounding the sale• Overall engagement and coordination of resources needed to win such as technology ICM, Offer Management, Engineering, Product, Proposal support, Project Management, Lifecycle• Obtain executable contracts via self-service tools or Offer Management• Initiate requests to Offer Management for Pricing Change Orders or Amendments, Monitor through completion• Manage funnel on ICM owned deals• Provide ordering support as needed• Provide MAC support when new MRC >$2000• Develop reports to track and improve efficiency and revenue. Show less

  • Sr. Lead Marketing Manager (individual contributor)

    Apr 2022 - now

  • Lead Sales Operations Consultant - Small Business/MTU

    Feb 2021 - Mar 2022

  • Sr. Inside Channel Manager

    Aug 2020 - Jan 2021